Key Responsibilities
Post-Release Stability & Telemetry Monitoring: Oversee field stability post-deployment. Monitor runtime logs, track telemetry data, and identify system crash thresholds, error benchmarks, and quality trends across customer releases.
Technical Triage & Incident Resolution: Act as the primary technical interface for production bugs and field escalations. Utilize your QA/Dev background to reproduce complex edge cases, analyze APIs and integrations, and direct engineering teams toward rapid root-cause remediation.
Metrics, KPIs & Data-Driven Visibility: Establish and report on release health metrics (e.g., MTTR, error rates, failure thresholds, defect trends) through Jira and analytical dashboards to provide leadership with actionable data.
Controlled Rollout Strategy: Design and manage phased release pipelines, customer rollout groups, and deployment batches to minimize blast radius and ensure seamless delivery.
Feedback Loop to R&D: Channel post-release field learnings back into the pre-release development and testing cycles to iteratively enhance quality before software touches customers
Qualifications
Required Qualifications
Background in Development or QA (Required): Hands-on experience as a Software Developer, QA Engineer, or Automation Engineer.
5+ years of experience in Technical Release Management, Project Management, or Technical Program Management.
Solid understanding of software development lifecycles, REST APIs, and modern release pipelines.
Proven ability to manage dependencies, resolve roadblocks, and keep engineering teams aligned.
Technical Troubleshooting: Ability to read code, query APIs, analyze application logs, and deeply understand complex software components to triage field issues effectively.
Strong hands-on experience with Jira and Confluence for tracking and release management.
Clear communication skills with the ability to lead execution across matrixed teams.
Preferred Qualifications
Experience in cybersecurity, SecOps, or enterprise software ecosystems.
Familiarity with CI/CD tools or developer pipelines.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
