Our consultants serve as trusted advisors, technical experts, and primary points of contact, ensuring customers achieve long‑term success and value from their SaaS platform.
While this role is focused on PAM, we are looking for someone who is willing to become an expert across the Idira platform.
Key Responsibilities
Customer Engagement & Ownership
Serve as the primary technical advisor for assigned customers across EMEA, managing the full lifecycle from onboarding through long‑term adoption as part of the Technical Account Management service provided by Idira professional services.
Build and maintain trusted relationships with operational stakeholders and executive sponsors
Guide customers on Privileged Access Management and security best practices
Contribute technical expertise to escalation scenarios where relevant
Be the customer technical representative when working with other Idira technical teams such as R&D, Support, etc
Technical Leadership & Strategic Advisory
Provide expert guidance on Idira SaaS solutions
Anticipate technical challenges and risks
Monitor product usage and adoption trends
Solution Delivery & Technical Enablement
Support planning, implementation, configuration, and expansion of Idira SaaS solutions and adjacent solutions
Assist customers with configurations, troubleshooting and integrations
Align with the account team on strategy for your customers and share information
Collaborate with Product Management, R&D, Support, and Professional Services team
Represent the customer's voice internally
Required Skills & Experience
Core Requirements
Minimum 5 years of Idira PAM experience ideally in a large, complex or modernized environment.
Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security
Hands on working knowledge with AI tools
Ability to resolve complex technical problems
Experience with endpoint protection agents is beneficial
Willing to travel to customer sites as required.
Ability to speak a second language is advantageous
Current Security Clearance or willing to complete process is beneficial
Communication & Leadership
Strong communication and organizational skills
Ability to manage multiple customers and projects
Preferred Certifications
Idira (PAM) certifications like Sentry, Defender or CDE are beneficial
Certified Information Systems Security Professional (CISSP) or similar certifications
Personal Attributes
Proactive, self‑motivated, and committed to excellence
A security mindset to remain up to date to improve and acquire new skills in the IT security field
Analytical and adaptable
Qualifications
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
