Success in this role requires a deep understanding of customer journeys, user experience, and usability, the ability to reason about data and ML concepts, and a knack for visualizing complex data simply. A background in analytics, observability, or networking is highly desirable. If you are passionate about creating seamless and insightful digital experiences — and energized by owning the data-rich core that everything else in the product depends on — then this is the role for you.
Key Responsibilities
Own the Digital Experience product area in Prisma Access to build a world-class analytics framework for User to Application experience Monitoring.
Define and evolve the experience scoring and ML-driven baselining framework — turning raw telemetry into trustworthy experience scores, dynamic "normal," and accurate anomaly detection, with deep insights into internet and user experience trends, peer comparisons on application performance, and correlation with telemetry across the broader Prisma Access products.
Own the incident and user synthetics experience — shaping how anomalies become prioritized, explainable, actionable incidents, and how active synthetic tests proactively catch problems before real users feel them.
Demonstrate the ability to rapidly prototype with vibe coding and AI-assisted tools to create product demos, proof-of-concepts, or UI prototypes that accelerate customer validation and internal alignment.
Leverage AI technologies (e.g., generative AI for UX prototyping, LLMs for requirement synthesis, and predictive analytics frameworks) to streamline product requirements, enhance execution velocity, and drive innovation in experience monitoring.
Collaborate with engineering, product management leadership, support field teams to drive successful product release and adoption
Collaborate with product marketing to support creation of customer driven messaging and content
Engage with customers, develop insights into what is possible, and uncover unarticulated customer needs
A passion for customer journey, user experience, usability and a knack for simplicity is critical in this role
Qualifications
Required Qualifications
5+ years of industry experience with either a bachelor's in engineering or equivalent
3+ years as a product manager in one of the following domains is highly preferred: Observability, DEM, APM, Analytics/Business Intelligence, AIOps.
Experience building data-rich products, incorporating data visualizations
Experience with AI and leveraging AI tools
Deliver high-quality work in an agile, fast-paced environment
Prior experience with networking.
Track record creating products from concept to market success.
Strong focus on end-user experience and data visualization tools and technologies.
Strong communication skills (verbal and written) – must be able to communicate at a business and technical level with internal teams, customers, partners, and executives.
Preferred Qualifications
Experience with Cloud security will be an added advantage.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$148,700.00 - $240,525.00/yr
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes
