Bridge operational silos by mapping how a technical support case or telemetry alert triggers upstream adjustments in deployment workflows or consumption tracking contributing to customer overall health.
Act as the primary architect of a unified, actionable Application Product Roadmap across Salesforce, Gainsight, custom applications, and telemetry data lakes.
Agentic Process Design
Identify manual friction points in the service and lifecycle chains, replacing them with "Agent-Native" architectures to automate complex tasks
Design and deploy autonomous or human-in-the-loop AI agents capable of reasoning through complex deployment blocks, license usage imbalances, or feature adoption gaps.
Infuse generative conversational AI into customer-facing and internal touchpoints to deliver predictive, proactive, and deeply personalized experiences.
Telemetry & Predictive Support Orchestration
Leverage advanced analytics, machine learning platforms, and real-time product telemetry data to identify patterns in case trends and engineering escalations.
Design features that correlate support requests with specific deployment phases versus active consumption anomalies, proactively prioritizing platform fixes and preventing future customer issues.
Ensure data feeds from infrastructure and cloud systems are structurally optimized to empower AI models to anticipate user needs before an issue is manually reported.
AI-Augmented Prototyping & Delivery
Maintain a "Builder" mindset, moving beyond static PRDs by using AI-assisted tools (e.g., LLMs, low-code builders) to construct "Living Specs"—functional prototypes that validate data flows and API logic prior to engineering handoff.
Own the complete product lifecycle from ideation to delivery, writing precise epics and user stories with an AI-first lens embedded as part of the AI SDLC
Serve as the central cross-functional bridge among Business units, R&D, IT Architecture, Data Engineering, and QA to bring intelligent ecosystem solutions to fruition.
Metrics & Governance
Establish and monitor comprehensive success criteria and KPIs for AI-powered features, tracking model performance, data quality, agent execution accuracy, and tangible ROI.
Champion AI product management best practices within the organization, mentoring junior team members and evangelizing the power of AI to solve complex business problems.
Qualifications
Required Qualifications
Minimum of 5 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience of product management experience in enterprise technology, IT Post-Sales, or Customer Experience (CX) domains, with a proven track record of launching scalable, AI-powered solutions preferred.
Deep expertise in Agentic AI systems, including hands-on experience structuring workflows for autonomous agents, human-in-the-loop validation, and generative conversational frameworks.
E2E Process Thinker: Demonstrated experience tracking a customer’s post-sales journey across distinct domains such as entitlement management, consumption, activation and provisioning, customer success and support.
First-Principles Mindset: Ability to peel back layers of legacy workflows to understand raw data flows, using logic to reconstruct elegant, simplified architectures from scratch.
Proven experience integrating AI solutions with core enterprise platforms like Salesforce Gainsight, Clarizen or other custom applications
Exceptional communication skills, with the ability to articulate complex AI agent logic and E2E journey visions to both technical engineering teams and non-technical executive leadership.
Proficiency in Agile/Scrum methodologies, with a track record of leading sprint planning and backlog grooming specifically within an AI or advanced data development context.
Preferred Qualifications
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, with a strong emphasis on AI/ML ideal
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
/yr
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
