Standby on-site for a designated period after installation to monitor POS system performance and address any arising issues.
Using appropriate judgment, independently order of steps to take during implementation based on restaurant needs, and menu design options.
Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
What You Bring
Bilingual proficiency in English and Mandarin required. Bilingual proficiency in Cantonese, Korean, Japanese, Vietnamese or other second languages will be considered.
Prior customer services experience or customer facing experience is required
1+ years of software operations and hardware installation experience is highly preferred
Prior startup experience preferred
Bachelor’s degree in a related field preferred
Working Conditions
Proficient in operating computers for system setup and troubleshooting.
Ability to stand, kneel, and reach overhead while installing and assembling electronic devices.
Comfortable using ladders or lifts for network cable installation.
Skilled in operating lifts for equipment setup.
Capable of lifting and carrying up to 50 lbs, including POS terminals, receipt printers, cash drawers, and network equipment.
Awareness of potential slip and trip hazards in the work environment.
Ability to operate vehicles and travel to restaurant client locations as needed.
Available for on-call assignments based on business needs.
What We Offer
A fair compensation package
Medical, dental, and vision insurance
401(k)
100% employer-paid Short-Term Disability (STD)
100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
Company holidays
Birthday off
Paid Parental Leave
Flexible Paid Time Off (PTO)
Employee Assistance Program (EAP)
Fuel reimbursement
The salary for this role is $55,000-$60,000, plus bonus, depending on experience.
