Responsible for handling all patient intakes and providing all front-end client-facing interactions. This role will apply strong social and communication skills to engage actively with pet parents.
Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly.
Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role.
Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
Act responsibly given the pharmacy holdings.
Assist Practice Manager with communicating on inventory needs.
Clean workspaces after every patient interaction.
Participation in self-development courses and Chewy Vet Care required compliance training.
Perform related duties and assignments as directed by management.
May be required to work weekends, position may require some travel.
What you'll need
1-2 years working in a customer-focused environment, veterinary preferred.
Strong ability to connect with clients and demonstrate empathy and compassion.
Excellent social, verbal / written communication, observational, and analytical skills.
Passionate about helping people and pets with empathy and excellent customer service focus.
Thrives in a fast paced, self-starter environment.
Physical job requirements
Standing or walking up to 80% per shift.
Frequently lift up to 50 pounds.
Frequently lift up to 70 pounds using an optional team lift.
Rarely lift greater than 70+ pounds using a team lift.
Stand, push, pull, carry, squat, and kneel.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
