What You'll Do
Serve as Chewy Vet Care’s first point of support by creating a welcoming experience that sets the standard for exceptional service. Uphold our mission to be the most trusted and convenient destination for pet parents and partners everywhere.
Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.
Responsible for managing all patient intakes and providing all front-end client-facing interactions. This role requires strong social and communication skills to actively engage with pet parents while demonstrating empathy, personalized care, and professionalism.
Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly.
Handle incoming and outgoing phone communications while maintaining the highest standard of quality, accuracy, and compliance.
Utilize integrated technology, including proficiency in the corresponding Practice Information Management System (PIMS) to accurately document client communications, medical updates, and follow-up instructions. Ensure seamless care and continuity across the team.
Ensures all medical records, client contracts, consent forms, and authorizations are accurately completed, documented, and filed to support consistent patient care and compliance.
Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
Act responsibly given the pharmacy holdings of the practice.
Assist Practice Manager with communicating on inventory needs.
Clean workspaces after every patient interaction.
Participation in self-development courses and Chewy Vet Care required compliance training.
Perform related duties and assignments as directed by management.
May be required to work weekends, position may require some travel.
What you’ll need
1-2 years working in a customer-focused environment, veterinary preferred.
Strong ability to connect with clients and demonstrate empathy and compassion.
Excellent social, verbal / written communication, observational, and analytical skills.
Passionate about helping people and pets with empathy and excellent customer service focus.
Thrives in a fast paced, self-starter environment.
Physical job requirements
Standing or walking up to 80% per shift.
Frequently lift up to 50 pounds.
Frequently lift up to 70 pounds using an optional team lift.
Rarely lift greater than 70+ pounds using a team lift.
Stand, push, pull, carry, squat, and kneel.
Chewy Vet Care is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have questions about your application, please contact HR@chewy.com.
Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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