Requirements
Configuration and administration, including creation and maintenance of user accounts, roles, permissions and workflows in an Operations Platform (i.e Zendesk, Fin, Freshdesk, or other platform which requires administrative configuration)
Configure and manage system fields, workflows, routing, automation, etc
Utilise AI tools such as Claude Code to drive efficient development and clean architecture of the platform’s configuration (our Platform’s setup will be declared and deployed with Configuration As Code)
Monitor system performance and troubleshoot issues to ensure optimal performance
Integrate the solution with other software and platforms (e.g. chat tools) to streamline operations
Analyse data to identify trends, areas for improvement, and opportunities to enhance operational efficiency
Develop and update training materials, documentations and user guides
Collaborate with customer support, IT, and other departments to understand business needs and implement solutions
Propose and implement process improvements to enhance the efficiency and effectiveness of the support team
Ensure the Operations Platform is configured and used in compliance with company policies and industry regulations
Qualifications
Experience in a fast paced operations environment
Strong analytical and problem-solving skills to troubleshoot issues and identify root causes
Excellent verbal and written communication skills
Strong organisational skills with the ability to manage multiple tasks and projects simultaneously
Strong understanding of operation platform workflows and processes
Preferred experience as an Operations Administrator or in a similar role
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
