At this level, you can confidently resolve all but the most complex problems affecting the team. You will own operational outcomes, deliver small-to-medium projects independently, and work with colleagues and stakeholders to improve the services we provide across Checkout.
HOW YOU’LL MAKE AN IMPACT
Cross-Portfolio Service Ownership: Administer and improve services across the Workplace Technology portfolio. This may include Okta, Google Workspace, Atlassian, macOS and Windows endpoint management through tools such as Jamf and Microsoft Intune, IT asset and licence processes, and office technology.
Identity and Access: Support secure identity lifecycle and access management, including joiner, mover, and leaver activities, single sign-on, group and role administration, and least-privilege access.
End-User Technology: Help manage and support company endpoints and workplace services. Apply approved configurations and security controls, troubleshoot issues, and contribute to a consistent employee experience across platforms.
Platform Administration: Configure and maintain team-managed applications and services. Learn unfamiliar platforms quickly, follow established governance, and identify when a change needs specialist or security review.
Operational Excellence: Provide dependable operational support, maintain clear documentation and runbooks, and help the team improve service quality, reliability, and supportability.
Incident and Change Management: Own incidents through the full lifecycle, from triage, prioritisation, and stakeholder communication through safe service restoration, root-cause analysis, and follow-up actions. Maintain accurate incident records, capture decisions and remediation, and document recurring issues and operational procedures in clear, current runbooks and knowledge articles. Plan and implement changes safely, with appropriate testing, approvals, and rollback plans.
Project Delivery: Plan and deliver small-to-medium technical projects, coordinating with stakeholders and other teams to manage dependencies, risks, and outcomes.
Automation and Improvement: Identify repeatable manual work and service friction. Propose or build appropriately controlled automation and simpler workflows to reduce toil and improve consistency.
Asset and Licence Management: Support accurate technology inventory, licence administration, and lifecycle processes, helping the team make effective and responsible use of its tools and equipment.
Knowledge Sharing: Share learning across the team, contribute to onboarding and operational guidance, and support colleagues as they develop their technical skills.
WHAT WE’RE LOOKING FOR
Experience: Typically 2-3+ years in IT engineering, workplace technology, systems administration, or a similar technical role.
Technical Breadth: Practical experience supporting or administering a range of workplace technology services. You have a strong foundation in at least one relevant area and are motivated to build capability across others.
Relevant Platforms: Experience with some of the following is useful: identity and access management (for example, Okta and SSO); Google Workspace; Atlassian products; macOS or Windows endpoint management (for example, Jamf or Microsoft Intune); SaaS administration; IT asset or licence management; or office technology. You do not need experience with every product listed.
Security Mindset: Understand the importance of least privilege, secure configuration, data protection, auditability, and careful change management. You know when to escalate a risk or seek specialist guidance.
Problem Solving: Take a logical, evidence-led approach to troubleshooting. Explain technical options and trade-offs clearly, and distinguish between immediate mitigation and long-term resolution.
Ownership: Take responsibility for work from investigation through resolution and follow-up. Care about the long-term health of the services you support, not only closing individual requests.
Communication: Work effectively with colleagues, stakeholders, and technical teams. Translate technical detail into clear updates and provide helpful, user-focused support.
Adaptability: Comfortable working across a varied technology estate, learning new tools, and balancing planned delivery with operational priorities in a changing environment.
Teamwork: Share knowledge, ask for help when needed, and contribute positively to a team that works across multiple technical domains.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
