KEY RESPONSIBILITIES
1. Operational Discipline & Daily Rigor
Daily Health Checks: As part of Ops engineering team, we are responsible for investigating and remediating transactional failures. We have automated dashboards that run periodically and raise alerts in case of failures - candidates will be expected to master daily checks (investigations and remediation) as this is the core priority of the team.
Incident Response: Candidates are expected to monitor real-time payment alerts, triage performance degradations, and drive issues to closure with a sense of urgency (Pace Matters).
Documentation: We are constantly taking work away from Engineering teams - candidates are expected to maintain and update Standard Operating Procedures (SOPs) for daily tasks, ensuring No Room for Approximation in our execution.
2. Payment Flow Expertise & Scheme Reporting
Lifecycle Management: Maintain a clear understanding of the end-to-end payment lifecycle, including authorization, clearing, and settlement across various payments methods - Card transactions, APMs, PTB etc.
Scheme Reporting: Accurate preparation and submission of reporting for Card Schemes (e.g., Visa, Mastercard), ensuring all data aligns with scheme-specific requirements. Candidates will be expected to investigate how we can reduce manual toil by automating our reporting - aim is 100% accuracy within SLA.
Data Validation: Use a data-driven approach to reconcile internal transaction records against scheme reports to identify and resolve discrepancies.
Compliance Support: Assist in the monitoring of scheme-mandated KPIs and reporting deadlines to ensure the business remains in good standing.
3. Technical & Automation Excellence
Data Analysis (SQL): Candidates are expected to write and optimize SQL queries to extract actionable insights from large datasets when required, keep our monitoring tools (Monte Carlo, Retool, BigQuery) up to date and assist peers with payment related queries.
AI & Automation: Proactively identify repetitive manual tasks and use AI tools or scripting to automate them, supporting our goal to Run Lean. Candidates will be expected to provide tangible results e.g. Number of hours saved, on use of AI and Automation.
Monitoring & Alerting Workflows: Work closely with Engineering to refine and update internal monitoring and alerting workflows, ensuring we maintain an Athlete Mindset toward system health.
Engineering Collaboration: Act as a technical bridge, taking initiative to solve minor bugs or configuration issues, embodying the Be the Owner principle
Continuous Improvement: Adopt a Better Every Day approach by researching new technical tools to enhance monitoring and reporting efficiency.
4. Soft Skills & Team Dynamics
High-Pressure Performance: Candidates should thrive in a fast-paced environment, remaining resilient and focused during critical system incidents (Never Give Up).
Collaboration: Act as a proactive One Team player, sharing knowledge with peers and communicating complex technical issues clearly to non-technical stakeholders.
Accelerated Learning: Demonstrate a desire to learn fast and adapt to new payment technologies and evolving regulatory landscapes.
5. On-Call Duties & Availability
In-Hours Support: Act as the primary technical point of contact for operational health during standard business hours.
On-Call Roster: Participate in a rotating on-call roster, where you may be called upon to support the platform outside of normal working hours to ensure 24/7 reliability.
Weekend & Shift Work: Be prepared to work outside of normal hours and during weekends as required by the business to maintain system uptime and address urgent issues.
Resilience: Demonstrate a Never Give Up attitude, showing resilience and accountability when handling high-priority alerts during off-peak hours.
QUALIFICATIONS
Education: Bachelor’s degree in Computer Science, Finance, Engineering, or a related field.
Experience: 2+ years of experience in an operations support or payments-focused role.
Hard Skills
Proficiency in SQL (data extraction and analysis).
Experience with automation tools or basic scripting (Python/JS is a plus).
Familiarity with AI tools for task optimization and productivity.
Operating Values: You must embody our values by being Fundamentally Positive and acting as an Owner of your work area.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
