Install, configure, maintain, and upgrade desktops, laptops, peripherals, and printers.
Support Manufacturing Execution Systems (MES) and other operational technology applications.
Document support requests, resolutions, and technical procedures.
Contribute to knowledge base articles and self-service documentation.
Partner with users across the business to understand issues and provide excellent customer service.
Stay current on emerging technologies and best practices.
Support a safe, quality-focused, and collaborative work environment.
What We're Looking For
Associate's degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education and experience.
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication abilities.
Ability to prioritize and manage multiple requests.
Interest in learning enterprise technologies, manufacturing systems, and IT operations.
Ability to explain technical concepts to non-technical users.
We're Also Open To Recent Graduates
We understand that not every great IT professional starts with years of experience. If you're a recent college graduate, have completed internships, technical coursework, certifications, or hands-on projects, we'd love to hear from you. We're looking for individuals with strong technical aptitude, curiosity, and a desire to learn and grow.
Preferred Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
1+ years of IT support, help desk, or technical support experience.
Experience supporting: Microsoft Windows Microsoft Office 365 Microsoft Teams Microsoft Intune Active Directory ERP systems
A+, Microsoft, or other relevant technical certifications.
Oracle support experience.
Experience with report writing and reporting tools.
Experience in a manufacturing environment.
Exposure to Microsoft SQL databases.
Why Join Us?
Opportunity to work with a variety of technologies across both office and manufacturing environments.
Exposure to enterprise systems and manufacturing technology that will accelerate your career development.
Collaborative team environment where learning and growth are encouraged.
Hands-on experience supporting critical business operations.
Strong opportunity for career advancement within IT.
Whether you're an experienced support professional or a recent graduate looking for your first step into IT, this role offers a great opportunity to build technical expertise, make an impact, and grow your career.
We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).
