Stay close to your accounts after launch: roll out new features, see how they're using Chariot, and work with Partnerships on what each customer needs next
Bring what you hear from customers back to our product team, and help sharpen our playbooks as we scale
👤 ABOUT YOU
2-8+ years in implementation, onboarding, or customer success, ideally at a startup (customer-facing consulting counts too)
For those with more years of experience, you’ve demonstrated leadership / management skills, as you’ll help build out our team
Given the broad range, compensation will be adjusted based on experience
You're very organized and can keep a lot of projects moving at once
You've helped customers adopt new tools and processes, and you're comfortable giving honest advice on what will work best for them
You move fast, stay calm when things are ambiguous, and take full ownership of your work
You're curious and low ego, and you like figuring things out as part of a team
You want a long-term career in implementations / customer success
APIs, SQL, or fintech/nonprofit experience is a plus, but not required
📚 WHAT YOU’LL GET FROM CHARIOT
At Chariot, we are building modern, end-to-end payment infrastructure making donors' lives easier, and nonprofits' lives better. $600B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that.
Traction. Annualizing over $1.8B in payment volume through Chariot. Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan Kettering Cancer Center, and University of Pennsylvania.
Impact: That money services nonprofits working in homelessness, health, education, the environment, and so much more.
Market opportunity: Billion dollar revenue opportunity. Fintech company operating in an untapped $600B market
The Team. >30% of Charioteers are former founders. NYC office, in-person Monday through Thursday, WFH Friday. The public handbook https://chariot-1.gitbook.io/public-employee-handbook shows how we operate.
❤️ EMPLOYEE BENEFITS
🏥 Healthcare: Comprehensive healthcare, including options that are 100% covered by Chariot for you
🌴 Time-Off: 18 days PTO and 13 holidays - take the time off that you want and need to relax and recharge
👶 Parental Leave: 100% paid parental leave, including 12 weeks for primary caregivers
🍽️ Team Lunches: Weekly team lunches
🌯 Dinner on Chariot: Free dinner every day at office past 8pm
🎉 Team Events: Monthly team building events
💎Employee-friendly equity: 2 year exercise window and double-trigger acceleration
😎 Company Retreats: To get away - we all convene 2-3x / year company retreats
🎁 Matching Gifts: Matching DAFs and daily charitable giving through GoodToday https://goodtoday.org/
