Our caregivers do more than simply sit with clients. They provide meaningful companionship, hands-on personal care, assistance with daily living activities, housekeeping support, safety supervision, and active engagement.
We value caregivers who take initiative, recognize what needs to be done, and complete their responsibilities without constant reminders.
If you are looking for a meaningful caregiving position where your dedication, experience, and professionalism truly matter, we encourage you to apply!
THE CAREGIVER WE ARE LOOKING FOR
DEPENDABLE. PUNCTUAL. PROFESSIONAL. OUTGOING. COMPASSIONATE. PROACTIVE.
We are looking for individuals who genuinely enjoy caregiving and understand the responsibility of caring for another person.
OUR EXPECTATIONS
DEPENDABILITY
Consistently honor your accepted schedule.
Maintain reliable attendance.
Fulfill your professional commitments.
Follow through on assigned responsibilities.
Understand that clients and their families depend on consistent care.
PUNCTUALITY
Arrive on time for every scheduled shift.
Report to work in the required company uniform.
Be fully prepared to begin providing care at the scheduled start time.
Plan ahead for traffic, transportation, weather, and personal obligations.
Complete appropriate shift handoffs without unnecessary delays.
PROFESSIONALISM
Maintain respectful and effective communication.
Demonstrate a positive, cooperative attitude.
Maintain professional boundaries and client confidentiality.
Treat clients, families, coworkers, and office staff respectfully.
Follow company policies and procedures.
Take responsibility for your conduct and performance.
OUTGOING PERSONALITY
Be friendly, approachable, and conversational.
Genuinely enjoy interacting with clients.
Demonstrate warmth, kindness, and enthusiasm.
Build meaningful professional relationships.
Encourage appropriate social engagement and enjoyable activities.
PROACTIVE CAREGIVING
Take initiative without waiting for constant reminders.
Recognize and address approved personal care needs.
Complete assigned housekeeping responsibilities.
Encourage meaningful client activities and engagement.
Monitor the environment for cleanliness and safety.
Anticipate routine client needs while respecting independence and preferences.
PATIENCE AND COMPASSION
Provide care with understanding, empathy, and respect.
Remain calm when clients experience confusion or frustration.
Use appropriate reassurance and redirection.
Respond professionally to challenging behaviors.
Maintain client dignity and emotional comfort.
ACTIVE ENGAGEMENT
Remain attentive to your client throughout the shift.
Participate in meaningful conversations and activities.
Encourage companionship and appropriate independence.
Avoid unnecessary distractions.
Refrain from personal cell phone use and wearing earbuds while providing care, except for approved work-related communication or emergencies.
ACCOUNTABILITY
Follow individualized care plans.
Complete all assigned responsibilities.
Maintain accurate electronic documentation.
Report concerns and changes in client condition promptly.
Communicate scheduling concerns directly to Operations.
Take responsibility for providing safe, professional, and dependable care.
THIS IS AN ACTIVE CAREGIVING POSITION, NOT A SITTING ASSIGNMENT.
We are seeking caregivers who are committed to providing exceptional care, maintaining a professional environment, and making a meaningful difference throughout every shift.
AVAILABLE FULL-TIME, PART-TIME, AND PRN SCHEDULES
Helping Hearts USA LLC offers a variety of caregiving opportunities based on client needs, service locations, and caregiver qualifications.
Available assignments may include
Full-time caregiving positions
Part-time caregiving positions
PRN and as-needed assignments
Morning shifts
Daytime shifts
Afternoon shifts
Evening shifts
Night shifts
Awake overnight shifts
Weekday assignments
Weekend assignments
Temporary coverage assignments
Ongoing and recurring assignments
Shifts generally ranging from 4 to 12 hours
AVAILABILITY REQUIREMENTS
Applicants must provide their complete and accurate availability, including:
Available days of the week
Earliest available start time each day
Latest available end time each day
Weekend availability
Overnight availability, if applicable
Preferred work locations
Maximum reasonable commuting distance
Existing scheduling restrictions or commitments
Availability must account for transportation, childcare, school schedules, other employment, personal appointments, and commuting time.
Once an assignment is accepted, caregivers are expected to maintain reliable attendance and complete the entire scheduled shift.
Specific assignments and weekly hours depend on current client needs. Full-time, part-time, or PRN employment does not guarantee a particular client, schedule, or number of weekly hours.
CLIENT CARE RESPONSIBILITIES
Helping Hearts USA LLC provides personalized in-home care to clients with varying levels of independence, physical abilities, and support needs.
Some clients primarily require companionship, meal preparation, housekeeping, and supervision. Others require extensive personal care, dementia support, incontinence care, bedbound care, or assistance with mobility and transfers.
Caregivers are matched with assignments based on their experience, training, availability, location, and ability to safely follow the approved care plan.
PERSONAL CARE AND ACTIVITIES OF DAILY LIVING
Depending on the assignment, responsibilities may include
Assisting with bathing and showering
Providing sponge baths and bed baths
Assisting with dressing and undressing
Providing grooming and hair care
Assisting with shaving when authorized
Providing oral hygiene assistance
Helping clients maintain proper personal hygiene
Assisting with toileting and bathroom routines
Providing incontinence care
Changing protective undergarments
Providing perineal care
Assisting with meals and feeding when required
Encouraging appropriate hydration
Supporting safe walking and mobility
Helping clients move between beds, chairs, and wheelchairs
Providing approved repositioning assistance
Changing bed linens and maintaining personal comfort
Supporting independence with daily activities
Maintaining client dignity, privacy, and safety
Caregivers must explain personal care activities before beginning and provide assistance respectfully, patiently, and professionally.
Applicants must honestly disclose their experience with hands-on personal care and any limitations that may affect their ability to safely perform assigned duties.
DEMENTIA, ALZHEIMER'S, MEMORY CARE, AND BEHAVIORAL SUPPORT
Some clients live with dementia, Alzheimer's disease, memory loss, PTSD, or other conditions that affect cognition, communication, mood, and behavior.
These assignments require caregivers who demonstrate patience, compassion, awareness, and emotional maturity.
Responsibilities may include
Providing consistent supervision and safety monitoring
Maintaining familiar routines and schedules
Using appropriate communication techniques
Offering reassurance and gentle redirection
Assisting clients experiencing confusion or forgetfulness
Responding calmly to agitation or frustration
Supporting clients who may resist personal care
Monitoring for wandering and unsafe behaviors
Recognizing potential environmental or emotional triggers
Maintaining a calm and supportive environment
Encouraging familiar activities and meaningful interaction
Supporting emotional well-being
Monitoring changes in mood, behavior, and cognition
Documenting behavioral incidents accurately
Reporting significant changes to Operations immediately
Following all individualized behavioral support instructions
Experience working with challenging dementia clients is strongly preferred.
Caregivers must never intimidate, ridicule, unnecessarily confront, or argue with clients. They must use professional, respectful approaches and follow approved care instructions.
MOBILITY ASSISTANCE, TRANSFERS, AND FALL PREVENTION
Some clients require physical assistance due to limited mobility, weakness, balance problems, or increased fall risk.
Depending on the care plan and caregiver training, responsibilities may include:
Assisting clients with walking and balance
Supporting clients who use walkers or canes
Assisting with wheelchair mobility
Helping clients enter and exit beds
Assisting with transfers between beds, chairs, wheelchairs, and commodes
Providing approved one-person transfers
Following required two-person transfer procedures
Using gait belts when appropriate
Assisting with sit-to-stand and stand-to-sit transfers
Using Hoyer lifts or other mechanical lifts when trained and authorized
Using slide boards or other approved mobility equipment
Assisting with repositioning
Maintaining safe walking areas
Following fall-prevention procedures
Checking approved equipment before use
Reporting falls, near falls, dizziness, or changes in mobility
Caregivers must never attempt an unsafe transfer or operate equipment without appropriate training and authorization.
Experience with gait belts, Hoyer lifts, slide boards, wheelchairs, and transfer assistance is highly valued.
BEDBOUND CLIENT CARE
Some assignments involve clients who are bedbound or require extensive hands-on assistance.
Responsibilities may include
Providing bed baths
Assisting with complete personal hygiene
Providing toileting and incontinence care
Changing protective undergarments
Assisting with perineal hygiene
Repositioning according to the approved care plan
Using approved pillows and positioning supports
Changing bed linens while the client remains in bed
Maintaining clean, dry, and comfortable bedding
Monitoring visible skin concerns
Observing redness, bruising, or other changes
Assisting with meals and hydration
Maintaining comfort, privacy, and dignity
Reporting changes in condition immediately
Caregivers must use proper body mechanics and request assistance whenever a task cannot be completed safely.
MEANINGFUL COMPANIONSHIP AND ACTIVE CLIENT ENGAGEMENT
OUR CLIENTS DESERVE MORE THAN SOMEONE SIMPLY PRESENT IN THEIR HOME.
Caregivers are expected to remain actively involved in their clients' daily lives rather than simply occupying a chair during the shift.
Responsibilities may include
Engaging in meaningful conversations
Listening attentively to clients
Providing companionship and emotional reassurance
Reading books, newspapers, or magazines together
Playing cards, board games, or other appropriate games
Listening to music
Participating in hobbies and recreational activities
Encouraging safe physical activity
Accompanying clients on approved walks
Encouraging appropriate social interaction
Supporting familiar daily routines
Accompanying clients to authorized outings
Helping clients maintain independence and a sense of purpose
ACTIVE ENGAGEMENT IS A REQUIREMENT, NOT AN OPTIONAL PART OF THE POSITION.
Caregivers must remain attentive and responsive to their clients.
Personal cell phone use, earbuds, excessive personal television viewing, and other unnecessary distractions are not permitted while providing care.
MEAL PREPARATION, NUTRITION, AND HYDRATION
Caregivers may be responsible for preparing and serving meals according to client preferences, dietary instructions, and care plans.
Responsibilities may include
Preparing breakfast, lunch, dinner, and snacks
Following approved dietary restrictions
Respecting individual food preferences
Assisting with feeding when required
Encouraging regular hydration
Providing appropriate mealtime companionship
Monitoring appetite and food intake
Observing and documenting fluid intake when required
Reporting swallowing difficulties
Identifying changes in eating or drinking habits
Washing dishes
Cleaning kitchen countertops and tables
Cleaning meal-preparation areas
Organizing groceries and food supplies
Following safe food-handling practices
Caregivers must promptly report significant concerns involving appetite, swallowing, choking, vomiting, or hydration.
LIGHT HOUSEKEEPING, LAUNDRY, AND HOME ORGANIZATION
A CLEAN, ORGANIZED, AND COMFORTABLE HOME IS PART OF QUALITY CARE.
Caregivers are responsible for maintaining client living areas according to the approved care plan.
Assigned housekeeping responsibilities may include
Making beds
Changing bed linens
Washing and drying laundry
Folding and putting away clean clothing
Washing dishes
Wiping kitchen counters and tables
Cleaning frequently touched surfaces
Dusting furniture
Sweeping floors
Vacuuming carpets and rugs
Mopping approved areas
Cleaning the client's bathroom
Emptying trash
Organizing clothing and personal belongings
Keeping closets and drawers neat when assigned
Organizing care supplies
Returning items to their designated locations
Keeping walkways clear
Identifying and reporting household safety concerns
Caregivers are expected to take initiative and complete assigned housekeeping responsibilities without repeated reminders.
Client areas should remain clean, orderly, safe, and presentable throughout each shift.
Housekeeping responsibilities must remain within the authorized care plan, and client supervision always takes priority.
MEDICATION REMINDERS AND NON-MEDICAL HEALTH SUPPORT
Helping Hearts USA LLC provides non-medical personal care and support services.
Caregivers must remain within their authorized scope and follow the client's approved care plan.
Depending on the assignment, responsibilities may include
Providing scheduled medication reminders
Documenting medication reminders and client responses
Reporting medication refusals or missed doses
Assisting with approved medication-related tasks only when authorized
Supporting approved blood glucose monitoring when permitted and appropriately trained
Recording authorized health-monitoring information
Observing changes in physical condition
Monitoring appetite and hydration
Reporting skin concerns, bruising, redness, or swelling
Reporting falls or injuries
Observing changes in mood, behavior, or cognition
Following emergency procedures
Communicating health-related concerns promptly to Operations
Caregivers must not independently diagnose conditions, change medication instructions, provide medical advice, or perform tasks outside their authorized role.
TRANSPORTATION, APPOINTMENTS, AND ERRANDS
Some assignments require approved client transportation or assistance with errands.
Responsibilities may include
Transporting clients to medical appointments
Assisting with grocery shopping
Completing authorized errands
Accompanying clients to social activities
Assisting clients with entering and exiting vehicles
Following transportation safety procedures
Properly securing approved mobility equipment
Maintaining a clean and insured vehicle
Documenting trip details and required mileage
Reporting transportation incidents or concerns
Client transportation must be approved by Helping Hearts USA LLC before services are provided.
Caregivers must satisfy all applicable licensing, insurance, and vehicle requirements.
NIGHT AND OVERNIGHT CAREGIVER EXPECTATIONS
Caregivers assigned to awake overnight shifts must remain fully awake, alert, attentive, and available throughout the entire scheduled shift.
Nighttime responsibilities may include
Monitoring client safety and comfort
Performing scheduled safety checks
Assisting with nighttime toileting
Providing incontinence care
Assisting with approved repositioning
Responding immediately when a client needs assistance
Providing authorized medication reminders
Completing approved nighttime housekeeping
Maintaining a clean and safe environment
Preparing the client's environment for morning care
Completing required documentation
Sleeping, napping, dozing, or lying down to rest during an awake overnight assignment is strictly prohibited.
Failure to remain awake and attentive may result in removal from an assignment and additional corrective action.
REQUIRED CAREGIVER UNIFORM AND PROFESSIONAL APPEARANCE
All Helping Hearts USA LLC caregivers must report to scheduled shifts wearing the approved company uniform.
REQUIRED UNIFORM
Solid navy-blue scrub top
Solid navy-blue scrub pants
Closed-toe, closed-heel shoes appropriate for caregiving
Clean, neat, and professional appearance
Hair secured when necessary for safety
Appropriate personal hygiene
No strong fragrances
Required personal protective equipment when applicable
Caregivers must arrive properly dressed, on time, and ready to begin working at the scheduled start of every shift.
Professional appearance and uniform compliance are mandatory.
ATTENDANCE, PUNCTUALITY, AND COMMUNICATION
OUR CLIENTS DEPEND ON US. WE DEPEND ON OUR CAREGIVERS.
Dependability is essential in home care. Our clients and their families rely on consistent, professional caregivers who honor their commitments.
Caregivers must
Arrive on time for every accepted assignment
Review their schedules regularly
Confirm scheduled shifts according to company procedures
Respond promptly to scheduling communications
Maintain reliable telephone communication
Notify Operations immediately when an emergency affects attendance
Follow all call-off procedures
Communicate changes in availability directly to the office
Clock in and out accurately from the approved client location
Remain for the entire scheduled shift
Complete required handoffs
Remain until properly relieved when continuous care is required
Never leave a client unattended when supervision is required
Never leave early without office authorization
Notify Operations when clients or families request scheduling changes
Complete assigned responsibilities and documentation before leaving
Applicants must make appropriate arrangements for transportation, childcare, school schedules, personal appointments, and other employment before accepting assignments.
Repeated tardiness, last-minute call-offs, failure to confirm shifts, unauthorized early departures, or failure to follow attendance procedures may result in corrective action or removal from assignments.
ACCURATE DOCUMENTATION AND WELLSKY REQUIREMENTS
Caregivers are responsible for accurately documenting all care and services provided throug
