This role is an integral part of the Commissions team, focusing on accurate processing of commission revenue and maintaining a commitment to service standards across Cetera Financial Group’s broker dealer communities.
Core Responsibilities
Accurately process and reconcile daily commission files and statements while building on experience and applying knowledge of commissions within a self-clearing broker-dealer.
Perform research, interact with sponsors, and fund companies as needed to obtain statements for timely commission processing. Proactively seek best practices and implement process-improved commission processing methods.
Prioritize workload and perform timely resolution of outstanding commission issues.
Perform accounting functions, including preparation of journal entries, pertinent documentation of work papers and reconciliation of balance sheet accounts.
Understand standard contract terms and commission calculations to assist clients.
Ability to utilize intermediate Excel skills to research questions and efficiently analyze commission transaction data.
Provide Raving Fans customer service to clients, meeting SLAs and Cetera Service Culture service standards.
Team player willing to pitch in as needed to complete commission processing work and accomplish service standards and SLAs.
Communicate with fund companies and the field force, assisting Sales Representatives in resolving commission issues.
Show the full description
Work on projects, using analytical skills and providing a high level of detail.
Assist with internal/ external auditors
Daily quality control/review of commission data
Assist and train offshore team members
Process weekly advisor credit card payments
Mutual Fund/ Brokerage product setup
Required Knowledge, Skills, and Abilities
1-2 years of intermediate Microsoft Excel skills; including writing formulas, Pivot Tables, VLOOKUP formulas, and the ability to work with large worksheets containing multiple linked worksheets.
Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment.
Capable of working well in a team environment
Capable of exercising critical thinking skills
Customer service experience with sound verbal and written communication skills
Ability to work overtime if requested.
Desired Knowledge, Skills, and Abilities
Associate technical college degree in Accounting or Administration is a plus.
1+ year experience working with Microsoft Access including working with tables and joins to write queries.
Minimum Required Education & Experience
High School Diploma
Travel Requirements: Up to (0%)
