Lead network operations teams and network infrastructure projects with equal vigor, set individual and team level goals, follow-up on progress, foster teamwork, and individual growth opportunities
Deliver quality results in a fast paced, high expectation environment, working multiple tasks streams concurrently
Assist in life cycle planning of network environments for internal customers, develop and review procedures for network infrastructure platform in relation to capacity planning, performance, reliability, and security
Responsible for managing and maintaining a converged Gigabit Ethernet network infrastructure in support of 66 ABG/SC and their customers under Core Services
Design, install, configure, and troubleshoot network infrastructure with short timelines using latest networking technologies and provide excellent customer support for all network related services
Work on daily tasks and on-going upgrade projects to include remedy tickets, operational support for routers, switches, IP address management, network management tools etc. Projects include design and integration of new networks into the existing architecture
Provide engineering support for classified, unclassified networks and other enclave networks
Use skills and experience as well as tools and technology to design, install, configure, and troubleshoot network infrastructure and provide customer support for network services to include Voice
Bring extensive hands-on experience in designing enterprise network solutions that will increase performance and flexibility to existing infrastructure in accordance with AF Network infrastructure policies and standards
The position provides a wide range of services which ensure infrastructures are compliant with applicable directives, publications, and/or guidelines as governed by external DoD agencies.
Assist in securing network systems to meet applicable DoD, AF and DISA compliance (STIGs, Task Orders etc.)
Participate in system maintenance/optimization/performance activities of the enterprise infrastructure
Interface with vendors for warranty claims, hardware/software upgrades and other technology updates
Required to diagnose data troubles, open & route trouble tickets and handle customer support cases with third party subject matter experts through tier 3 contracted support constructs and ensure proper and timely resolutions
Required to research technical issues and develop solutions using strong attention to detail
Support emergency operations on an as needed basis 24/7 & respond to all operational needs according to contract parameters
Job Requirements
B.S. Degree in IT, with concentration in Networking or Computer Science plus a minimum 10 years’ experience as a Network Engineer in a senior role with very strong background in routing, switching, network design, implementation, troubleshooting and minimum 2 years’ experience is needed with implementation/configuration/troubleshooting of Cisco ISE systems. An additional 4 years’ network experience may substitute for the degree
DoD 8140 Certification CompTIA Security + (obtained and active within last three years, or updated with current CEU’s within the last three years) required
CCNA/CCNP certification is preferred
Day to day administration and management of a highly available network infrastructure supporting over 7500+ users
Hands-on experience in design/configuration/installation/troubleshooting of Cisco product line of routers/switches/ISE, a must
Hands-on experience with OSPF, VRF, VRRP, QOS, VLAN, STP, Dot1x, IP access control lists, IPsec, Virtual Chassis/Stacking, PowerShell scripting a must
Strong working knowledge and excellent troubleshooting skills of Layer 3 & Layer 2 protocols in a VoIP environment, a must
Hands-on experience of DHCP, NMS - Orion NPM/NCM, Cisco ISE, Wireshark etc. needed
Strong network debugging and network troubleshooting skills required
Experience with upgrading software on network infrastructure hardware, AAA servers for device/user authentication, SNMPv3, Syslog and Network Monitor tools are needed
Final ticket escalation points for all related network operations incidents
Knowledge Windows/Linux operating systems an added plus
Knowledge of Taclanes, Voice platforms, UPS is an added plus
Knowledge of W2K19/W2K22/IIS is an added plus
Good understanding of cabling (Fiber/CAT5E/CAT6 etc.) is required
Coordinate and closely work with other IT operation teams
Be disciplined in approach to operational excellence and execute detailed record keeping for adherence to locally established and required military processes and procedures services which ensure that networks are compliant with applicable directives, publications, and/or guidelines as governed by external DoD agencies
Work with vendors, evaluate vendor hardware, software, and communications products, and make recommendations according to customer needs
Work dynamically and effectively with people on projects (formal and informal) and conduct technical interchanges as required; responsibilities include collaborative reporting, planning and interactions with leads as well as team members and highly focused subject matter experts
Create and maintain operational procedures, update, and maintain network topology maps using Visio, classified and unclassified
Must be self-motivated and have the ability to work effectively in a team environment.
Must have excellent analytical, organizational and project management skills
Strong customer service skills
Critical thinking skills for problem identification and resolution
Strong written and verbal communication skills
Flexibility with hours is required
Ability to lift about 50+lbs is required
