This role is a non-technical leader of technical people, technical appreciation is required and is provided through a robust induction, no previous technical experience is necessary
💼Key Responsibilities
Drive a service excellence culture where customers are treated fairly and properly informed.
Keep yourself, people, and customers safe; enforce health & safety rules and monitor safety compliance for your people and customers
Create an environment of diverse culture and inclusion where your team thrive and are highly engaged
All aspects of people management aswel as coaching your team to empower them to deliver high quality customer service with the autonomy to make sound decisions
Understand local customer demographics, working to grow customer base & product holdings in line with the growth agenda for the organisation and ambitions to Net Zero
Foster good working relationships, including working with our trade union partners to find collaborative solutions
Lead your team through large scale transformation projects, including delivery and implementation
Maximise availability for customers by optimising rosters, changes in working patterns and out of hours work schedules.
Participate in the out of hours duty manager network
Invest in yours and your team’s personal development to create a robust succession plan and continuous improvement
Manage costs incurred in the running your business/ business unit to ensure an efficient outcome for your customers whilst delivering your team’s contribution.
Knowledge, Skills & Experience
Knowledge and understanding of good safety practice and duty of care requirements
Ability to lead, communicate, motivate, and engage people to deliver their individual and team objectives
Skilful in problem solving to achieve short-term goal and establishing longer-term approaches to avoid repeat failure demand
Understanding of the operational levers which drive great customer outcomes and business results
Comfortable analysing data to seek out route cause(s) and create plans to resolve
Understands data protection and information security requirements
Stakeholder management of a wide range of stakeholders often in time pressured situation
Change enablement- the ability to champion change, remain resilient, adapt, and lead through fast paced change
Aware of the commercial aims and objectives of Bord Gáis Energy and Centrica
Understand and adhere to relevant governing body requirements and regulations. E.g. Building regs, RGI, SEAI, & FGas
Good literacy and numerical ability
This role is a non-technical leader of technical people, technical appreciation is required and is provided through a robust induction, no previous technical experience is necessary
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/bordgais
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
