Renewals & Retention
Own the renewal process for existing customers, ensuring a smooth experience and high retention rates. Work proactively to identify and resolve potential issues before they impact the customer.
Upselling & Cross-selling
Identify and pursue upsell and cross-sell opportunities within existing accounts, aligning Centric's broader suite of solutions with evolving customer needs.
Customer Advocacy
Act as the key point of contact for your assigned customers, advocating for their needs internally and ensuring Centric's solutions are continuously aligned with their business objectives.
Account Health Monitoring
Monitor account health through regular check-ins, usage tracking, and feedback loops to proactively address any concerns and ensure continued satisfaction.
Onboarding & Training
Support the onboarding process for new clients and provide ongoing training and product support to ensure maximum adoption and engagement with our PLM solutions.
Collaborate with Sales & Product Teams
Partner with sales and product teams to identify growth opportunities and align product offerings with client requirements. Provide valuable customer insights that influence product development and service offerings.
Industry Expertise
Leverage your experience in the fashion and retail sectors to offer insights and best practices, helping customers optimize their use of Centric's PLM software.
Qualifications
Customer Success Experience
2+ years of experience in a Customer Success, Account Management, or similar role, with a proven focus on renewals, upselling, and cross-selling.
Strong Communication & Relationship Building
Exceptional interpersonal skills with the ability to foster and maintain relationships with key customer stakeholders, from operational teams to senior executives.
Proven Track Record in Retention & Growth
Experience managing renewals and growing revenue within existing accounts through strategic upselling and cross-selling of additional services or product features.
Tech-Savvy
Familiarity with SAAS products, preferably in PLM or other enterprise software, and the ability to understand and communicate complex technical solutions to non-technical users.
Problem-Solving & Customer Focus
Strong analytical and problem-solving skills, with a customer-first mentality and the ability to identify opportunities for improvement or innovation within client accounts.
Passion for Fashion & Retail
A genuine passion for the fashion and retail industries, with a keen interest in how technology like PLM software can transform business operations and drive success.
What We Offer
Competitive salary and benefits
A highly collaborative and supportive remote work environment
Opportunities for professional growth and career advancement
Work with cutting-edge solutions in the fashion and retail sectors, specifically in PLM software
A chance to make a significant impact within a growing, innovative company
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
