Key Responsibilities
Handle, prioritize, and resolve incoming support tickets related to Microsoft services or infrastructure.
Triage issues to the appropriate team or engineer, ensuring efficient case routing and timely follow-up.
Maintain and monitor the ticket backlog, driving resolution and SLA adherence.
Perform root cause analysis and technical investigation for recurring or complex issues.
Collaborate with product, engineering, and operations teams to ensure consistent service quality and stability.
Document troubleshooting steps, resolutions, and known issues for continuous knowledge improvement.
Use scripting or coding (e.g., PowerShell, Python, C#, SQL) to automate diagnostics, data pulls, or repetitive processes.
Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
