You will work in partnership with the Celonis Sales Teams and have full responsibility for the end-to-end value journey of our customers, driving rapid Time-to-Value (TTV) and maximizing Customer Lifetime Value (CLTV). You are our customers' trusted advisor, helping them achieve their strategic goals, scale their cloud software adoption, and realize significant ROI using the Celonis Process Intelligence Platform.
In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and accelerate the enterprise-wide adoption of our SaaS platform. You will blend deep process and industry expertise with a proven consulting skill set, an AI-solution mindset, and strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide.
The work you’ll do
Identify & Frame Value
Translate Strategy to Operations: Analyze the client’s strategic priorities (e.g., Omnichannel Growth, Margin Protection, Supply Chain Agility, and Sustainability) and map them to high-impact, AI-augmented Celonis use cases.
Target High-Impact Areas: Architect solutions that connect data across the value chain—moving beyond simple task automation to leveraging machine learning and process intelligence to optimize complex ecosystems like Demand Planning, Trade Promotions Management (TPM), Logistics, and Direct-to-Consumer (D2C) fulfillment.
Build the Business Case: Construct robust, data-backed business cases that articulate the financial impact and SaaS ROI of Process Intelligence (e.g., reducing Cost of Goods Sold, optimizing working capital, or improving OTIF delivery) to senior management.
Win Expansion: Build demos and business cases leveraging industry benchmarks, predictive modeling, and best practices in order to win new expansion opportunities and drive Annual Recurring Revenue (ARR) growth.
Assess Value: Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity, AI integration potential, and strategic SaaS roadmap to C-Level executives.
Realize Value
Drive Engagement Success: Lead the value workstream for pilots and implementations, ensuring the "digital twin" strategy and predictive AI models effectively monitor process health in fast-paced, high-volume retail environments.
Orchestrate Improvement: Guide customers on how to use Celonis to provide intelligent context to their AI agents, coordinating automated hand-offs and complex decision-making between systems and teams in Order-to-Cash, Source-to-Pay, and Plan-to-Produce.
Solve Systemic Challenges: Work cross-functionally to tackle difficult implementation hurdles, helping customers leverage AI and data to define standards for Retailer Compliance, master data governance, or supply network visibility.
Facilitate Workshops: Run business value workshops and use Celonis to identify, qualify, and quantify opportunities for intelligent process enhancement.
Initiate Change: Derive improvement measures in core business functions, initiate enterprise-wide change initiatives, and ensure sticky adoption of our platform features.
Present Results: Present results, realized value, and software utilization metrics to senior management and C-level executives.
Scale Value
Codify Best Practices: Turn our solutions into scalable SaaS assets, reusable AI models, and use cases for the broader Value Engineering team.
Mentor & Enable: Act as a senior resource for the team, helping junior engineers understand CPG terminology, seasonality nuances, and how to position AI capabilities to retail stakeholders.
Product Feedback: Serve as a bridge between the customer and our Product teams, providing specific feedback on how to enhance our platform's machine learning and generative AI features for the CPG vertical (e.g., specific requirements for Trade Spend visibility or SKU Rationalization).
Manage the Journey: Responsible for the end-to-end customer value journey: landing, expanding, driving adoption, and renewing—ultimately securing high Net Retention Rates (NRR).
Build Roadmaps: Build a strategic expansion roadmap for customers embedding the Celonis Process Intelligence Platform as a scalable, cloud-native transformation engine in their organization.
Drive Innovation: Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new AI-driven use cases and SaaS market demands.
The qualifications you need
Deep Industry Experience: 8+ years of relevant experience in Supply Chain or Operations, ideally combining time at a CPG/FMCG company with Management Consulting, Sales Engineering, or driving digital/AI transformations.
Domain Expertise: You possess granular knowledge of the CPG value chain, specifically in areas such as Demand & Supply Planning, Logistics, Trade Promotions, or Consumer/Retail Operations.
Growth Mindset: Proven track record of managing the full customer lifecycle, with a demonstrated ability to land new accounts, expand footprint through strategic upselling, and drive long-term value to ensure high NRR, organic advocacy, and sustained SaaS growth.
Value Realization Skills: You have a track record of identifying operational inefficiencies and driving them to resolution. You understand how to impact the P&L through process improvement, AI integration, and scalable technology deployment.
Technical Fluency: Good knowledge of Business Software/SaaS applications (e.g., SAP S/4HANA, Salesforce Consumer Goods Cloud, SAP IBP), and experience with data visualization, SQL, Python, or deploying LLMs/AI models is a strong plus.
Stakeholder Management: Experience presenting to and working with senior stakeholders. You can navigate complex internal structures and clearly communicate SaaS value and complex AI concepts to non-technical audiences.
Builder Mentality: You are comfortable working with ambiguity, adapting to a rapidly evolving AI landscape, and setting your own direction within an account team to achieve the best results.
Degree: Degree in Industrial/Business Engineering, Supply Chain Management, Informatics, Mathematics, or similar preferred.
- Visa sponsorship is not offered for this role.
- Learn More about Value Engineering at Celonis Here
The base salary range below is for the role in the specified location, based on a Full Time Schedule.
Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.
The base salary range below is for the role in New York, based on a Full Time Schedule.
$183,000—$217,000 USD
What Celonis can offer you
Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us
Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
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