We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.
The work you’ll do
Accountable Program Lead & Engagement Manager
Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
Driving Customer Value
Responsible for the end-to-end customer value journey
Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
Community Builder and Customer Advocacy
Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.
The Qualifications you need
Minimum 15 years of relevant customer success, strategy consulting, or related experience in Industry required; MBA strongly preferred.
Strong experience in driving measurable results and outcomes through end-to-end large scale transformation programs.
Experience with AI-based transformation is a strong plus.
Deep exposure to and experience with successful change management practices.
Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads.
Possess a natural and consultative approach when engaging with senior executives.
Strong understanding of SaaS platforms, technology stack and experience in Solution Design.
Builder Mindset and experience in AI solution design and rollout are a plus.
Strong team player who inspires the team with a patient and entrepreneurial leadership style.
Project management: ability to organize and manage multiple streams.
Strong communication skills and ability to translate Celonis use cases into customer business landscape.
Are self-motivated, proactive teamplayer.
Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Be willing to travel to meet with customer stakeholder needs (approx. 70%).
Visa sponsorship is not offered for this role.
What Celonis can offer you
Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us
Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Use of Artificial Intelligence Tools
We rely on an artificial intelligence tool to match the information from your resume to the relevant Celonis job descriptions. This processing is limited to the information provided in your resume or in your candidate profile. The tool produces a match score per candidate for a role, suggests preliminary ranking, and provides recommendations.
The tool is only used for support in parts of the job application process, including to facilitate the identification of the relevant Celonis Jobs for candidates and recruiters. All final decisions are made by hiring managers and the Celonis talent acquisition team. Hiring managers and HR specialists use this tool responsibly, are aware of the risk of potential bias, and are equipped to mitigate it.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
