Engage with customer executives and other influential stakeholders to identify, define, track and measure the overall impact of your aligned solutions to an organization.
Drive adoption and consumption for cloud services through various programs
Build robust Cloud related solutions based on competitive and market understanding with CDW services
Be a recognized expert and thought leader in the practical application of CDW and Cloud solutions
Utilize Ai tools to develop and deliver strategic “success plans” in collaboration with internal teams to key customers, identifying stakeholders, milestones, metrics, and risks inherent to the journey
Ensures customer creates value through defining and achieving business outcomes
Gather advanced insights and knowledge of your customers business/industry
Escalate critical customer issues and ensure escalation ownership internally Act as the Voice of the Customer and provide feedback to Services, Sales, Operations and Channel teams Drive customer readiness for solutions and services as well as updates, ensuring they are aware of and prepared for potential impacts
Partner with the Sales organization in select competitive sales cycles to drive revenue opportunities in the existing base
Ability to orchestrate and gain strong buy-in with multiple external (e.g. Channel Partner) and internal teams (Account Manager, Field Solution Architect, Specialists) and be highly connected to solution Subject Matter Experts (SMEs) throughout the customer’s lifecycle
Measure and report on the impact of the offerings currently in place, so that the customer and CDW have a common understanding of the value they are receiving toward achieving their expected outcomes.
Identify, define and drive renewals, phased upsell and cross-sell opportunities from account base, including the facilitation of change orders, as necessary.
Sales Support
Offers support for partner programs or other funding/incentive programs, and customer engagement history.
Prioritizes time spent on opportunities based on potential return on investment.
Produces Bills of Materials, including product maintenance; contributes to Statements of Work, (including work estimates), RFPs, RFIs, and proposal content.
Maintains pre-sales pipeline data, develops creative and/or effective plans, and takes actions to move opportunities to closure.
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Position Descriptions are subject to change.
Minimum Qualifications
Bachelor’s Degree or equivalent experience
Two-year minimum technical pre-sales or technical architecting experience
Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
Experience with AWS, Microsoft, GCP
Other Requirements
Proven ability to drive continuous value of solution(s)
Familiarity working with clients of all sizes
Impeccable written and verbal communication skills
Detail oriented and analytical
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
Stay up to date on products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature, seminars, and online training
Knowledge and proven success of engaging and working with sales teams
Strong interpersonal and presentation skills, including consulting skills
Strong passion for learning and teaching others
Ability to think creatively, apply this to Ai tooling and come up with proactive ideas that will increase sales
Strong problem-solving skills
Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
Proficient in Microsoft office applications
Experience with professional services discussions and delivery to customers.
Experience with Project Management considered an asset.
Pay range: $70,000- $ 96,400, depending on experience and skill set
At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek and paid on a bi-weekly payroll schedule.
CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
