Works in a fast-paced environment with competing priorities
Qualifications and Requirements
3-4 years of user support or implementation experience within a technical support organization or field service organization
Experience with CDK Accounting solutions and workflows required
Strong customer service experience required
Excellent customer service skills via phone and in person
Must be able to speak English
Proven ability to lead by example and affect a positive change among peers
Preferred Attributes and Qualifications
Strong aptitude for teaching and mentorship
Knowledge or experience in dealership F&I process is preferred
Experience using a ticketing system such as Clarify or Salesforce
Willingness and capacity to adapt to an ever-changing environment
Basic Computer skills
French language skills preferred
Compensation: $30/hr - $35/hr
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
