Key Responsibilities
APD Expertise and Process Consulting
Serve as a client-facing expert on Auto Physical Damage claims operations and solutions, bringing knowledge of carrier workflows, organizational structures, and performance drivers to client engagements.
Lead highly complex carrier process reviews by conducting client and prospect discovery sessions to map current-state workflows, interpret operational pain points, and translate findings into actionable recommendations and solution designs.
Engage stakeholders across multiple levels, from frontline adjusters through senior executives, adapting your communication style to effectively influence operational and strategic audiences.
Articulate relevant industry best practices and benchmark client operations against them, positioning yourself as a trusted advisor.
Work directly with prospective clients to document configuration requirements, integration needs, and technical constraints.
Support APD workflows and solutions related to areas such as estimating, reinspection, repairable claims, and total-loss valuation.
Pre-Sales Excellence
Deliver tailored product demonstrations and solution walkthroughs that connect APD solution capabilities directly to client pain points.
Guide technical discovery throughout the sales cycle, equipping sellers with operational and product insight to advance opportunities.
Build and deliver executive-ready PowerPoint presentations that clearly articulate client problems, solution value, ROI, and business impact.
Create clear technical narratives and reusable enablement materials that translate product capabilities into client-relevant solutions and equip sellers to deliver consistent APD messaging.
Anticipate client objections and equip sellers and executives with credible, well-supported responses grounded in product knowledge and industry expertise.
Contribute to scalable tools, templates, and processes that improve pre-sales efficiency.
Maintain fluency in product capabilities, roadmap priorities, and industry trends to inform client conversations.
Cross-Functional Collaboration
Build strong relationships with Product Management, aligning on client needs and market direction.
Serve as a connection point between clients and Product by sharing feedback, market insights, and competitive intelligence.
Collaborate with Sales, Product, Marketing, Client Success, and Implementation to ensure alignment on messaging and client needs.
Support the transition from sales to implementation by facilitating knowledge transfer and ensuring clear expectations.
Requirements
Five or more years of experience in solution engineering, solution consulting, technical pre-sales, APD claims operations, insurance technology, strategy, or process improvement.
Relevant experience in one or more of the following areas: Auto Physical Damage claims or carrier operations; CCC APD solutions or comparable insurance technology platforms; or enterprise solution engineering, solution consulting, or technical pre-sales.
Strong understanding of APD claims workflows, enterprise technology solutions, or the application of technology within complex client operations.
Proven ability to lead process reviews, technical discovery, or operational assessments; synthesize complex inputs; and translate findings into clear, actionable recommendations for clients.
Experience using tools such as Visio, Miro, or similar platforms to document workflows and process findings.
Strong client-facing communication skills, with the ability to engage senior business stakeholders, frontline users, and technical audiences with credibility and clarity.
Advanced presentation and storytelling skills, including the ability to build executive-ready PowerPoint presentations that connect client pain points, solution value, ROI, and business impact.
Ability to apply structured analytical skills to review workflows, organize information, identify trends, and develop practical, client-focused recommendations, using Excel as needed for basic analysis.
Experience collaborating cross-functionally with Sales, Product, Marketing, Client Success, or Implementation teams to support client needs and solution alignment.
Bachelor's degree preferred.
Attributes for Success
Operational Credibility: Understands APD claims, carrier operations, insurance technology, or complex client workflows and can engage clients credibly.
Customer-Centric: Focused on solving real client problems and driving measurable value.
Technical Translator: Simplifies complex product capabilities into clear, solution-driven messaging.
Collaborative Partner: Builds strong cross-functional and client relationships.
Continuous Learner: Stays current on products, industry trends, and evolving client needs.
Interview Policy & Privacy Notice
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.
About CCC's Commitment to Employees
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
CCC offers competitive compensation and benefits to support you and your families, including:
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.
