Lead on-site installation activities and coordinate Field Service Technicians, vendors, and contractors
Troubleshoot and resolve hardware, software, networking, telephony, and AV-related issues during installation projects
Ensure installations are completed according to company standards, project requirements, and quality expectations
Maintain accurate project documentation, work logs, ticket updates, and asset tracking records
Package, ship, receive, and reconcile technology assets according to Asset Management procedures
Train and support end users following technology deployments
Maintain inventory of tools, installation materials, company vehicle stock, and project equipment
Coordinate installation schedules and communicate project updates with customers, project managers, and internal teams
Operate and maintain a company vehicle in compliance with company policies and safety requirements
Deliver exceptional customer service
Perform related installation and project responsibilities as assigned
Preferred Qualifications
Ability to travel extensively, including approximately 75% overnight travel
Comfortable with frequent air travel, hotel stays, and extended work assignments away from home
Experience leading branch, office, or retail technology deployments
Strong knowledge of structured cabling, cable management, and telecommunications infrastructure
Experience installing and supporting computing, networking, telephony, print, and AV systems
Ability to work independently with minimal supervision in remote environments
Strong organizational, documentation, and customer service skills
Ability to support installation projects outside assigned territory when business needs require
Maintain residence within assigned territory
Maintain reliable high-speed internet access
Carry a company-issued mobile device and respond to business communications as required
Three or more years of field installation, field services, infrastructure deployment, or IT support experience, or one year as a Field Service Technician with CBIZ Network Solutions
Minimum Qualifications
Bachelor’s degree from an accredited college or university or four (4) years of related experience in lieu of a degree, or an equivalent combination of education and experience totaling four (4) years.
Possess and maintain a valid driver's license. Must be 21 years of age for vehicle insurance.
