Collaborate with Education Resource Center (ERC) leads and Field Support Managers to ensure tasks are effectively prioritized and service requests are completed efficiently.
Facilitate operational readiness by identifying bottlenecks and proposing solutions or process improvements for sustained performance.
Other duties as assigned.
Qualifications
Qualifications – Here’s What You Need
Bachelor's degree (or higher) in IT, Computer Science, Business Admin, Project Management, or a closely related field.
Minimum of 5 years of relevant IT program management.
Familiarity with federal IT contracts, proficiency with ticketing and knowledge-based platforms, excellent oral and written communication.
Must obtain and maintain a favorable adjudicated NACI (National Agency Check with Inquiries).
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Proven ability to lead daily stand-ups, prepare executive-level reports, engage with Government Technical Monitors (GTMs) and CORs, and maintain positive customer relations in high-visibility, mission-critical settings.
Advanced proficiency in IT service management tools
Strong project and program management skills, including resource allocation, risk management, stakeholder coordination, and process improvement.
Excellent leadership and team management abilities.
Cultural competency and sensitivity to work effectively in tribal communities and environments.
Preferred Qualifications
Preferred certifications include PMP, ITIL.
Our Commitment to you / overview of benefits
Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Reports to: Senior Program Manager; Managing Director.
Working Conditions
Professional office environment, with the ability to work onsite in the main office.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
