This role will increasingly focus on exception management, analytical judgment, workforce optimization, and decision support rather than transactional coordination and manual reporting.
The ideal candidate is a strong critical thinker who can operate independently in ambiguity, connect information across multiple parts of the business, challenge assumptions when appropriate, and turn data into clear recommendations and action.
Your Assignment
Manage day-to-day operational activities for an assigned area of the business, developing a strong understanding of its demand, workforce, capacity, staffing needs, delivery risks, and business priorities.
Analyze demand, capacity, skills, utilization, availability, pipeline, bench, and delivery requirements to identify risks, constraints, opportunities, and recommended actions.
Manage staffing and resource-allocation workflows from demand identification through assignment, applying established governance while balancing customer needs, skills alignment, utilization, and enterprise capacity.
Partner with Delivery, Sales, Talent, Finance, and other stakeholders to translate business demand into workforce plans and provide data-driven staffing, capacity, and hiring recommendations.
Identify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions—not simply status updates.
Develop and maintain workforce and operational intelligence that enables leadership to understand trends, risks, tradeoffs, and decisions required across the business.
Use AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and increase the speed and quality of operational decision-making.
Identify, design, and implement process and workflow improvements that increase scalability, accountability, and operational effectiveness.
Maintain strong operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems.
Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity.
Own recurring capacity, staffing, and forecasting reviews for assigned business areas, ensuring leadership receives decision-ready insights rather than transactional reporting.
Work independently within established operating frameworks, proactively resolving issues and escalating exceptions that require broader business tradeoffs or leadership decisions.
Your Qualifications
Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience.
3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment.
Strong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions.
Strong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities.
Demonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution.
Strong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership.
Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools.
Preferred Qualifications
Familiarity with AWS, cloud consulting, or technology professional services environments.
Familiarity with business intelligence and visualization tools such as Power BI.
Exposure to GenAI and automation tools used to improve operational workflows, analysis, or decision-making.
Advanced proficiency with Google Sheets and/or Microsoft Excel.
Benefits
100% remote work
Medical Insurance for you and eligible dependents
Generous holidays and flexible PTO
Competitive phantom equity
Paid for exams and certifications
Peer bonus awards
State of the art laptop and tools
Equipment & Office Stipend
Individual professional development plan
Annual stipend for Learning and Development
Work with an amazing worldwide team and in an incredible corporate culture
NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.
At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com
Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.
We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.
