The Program Supervisor is also responsible for hiring and training new staff members. In addition, this role provides direct support and services to residents, helping advance the program's goal of rapidly transitioning participants into permanent housing. The Program Supervisor fosters a collaborative, supportive, and team-oriented work environment while ensuring the delivery of high-quality services and effective shelter operations.
This position offers a compensation range of $27.27 – $30.34 per hour (DOE)
Full‑time, 40‑hour position include a competitive benefits package
Medical, dental, and vision coverage, plus life insurance and long‑term disability
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
CCS/CHS 403(b) Employee Savings Plan
Employee Assistance Program (EAP)
Responsibilities
Direct service to people who are homeless
Provide crisis intervention and advocacy to participants.
Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for clients’ immediate needs.
Model interpersonal and living skills for clients.
Maintain a safe and comfortable enhanced shelter environment, including removal of garbage from individual units when necessary, routine garbage removal from the common areas (including upper-level hallways), and other janitorial assistance as assigned.
Assist janitorial and maintenance staff on turning units.
Work as a team with other colleagues on shift and be able to work independently without direct supervision.
Client intake, assessment, and advocacy
Register new clients, including evaluation and assessment of client needs.
Review and record notes and information in databases and help ensure program consistency.
Maintain client records, updating information on an ongoing basis.
Explain and enforce policies and procedures.
Maintain accurate client count throughout shifts.
Complete frequent scheduled floor checks throughout shifts.
Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate.
Concierge duties
Manage front desk and building security, including welcoming clients, visitors and donors, monitoring security cameras and lobby, enforcing building and program rules, and sanitizing client belongings.
Perform a routine walkthrough of the entire building to engage with clients and ensure safety.
Process messages and maintain accurate client tracking records, including the bar list.
Answer phones and provide information to callers about the Bridge Shelter program.
Assist outside vendor with serving meals that are prepared off-site and delivered to the building.
Assist participants as they move into or out of the building as needed.
Supervision of volunteers
Supervise volunteers on shift.
Work with off-site volunteers providing advice and support as needed.
Administrative and General Responsibilities
Attend staff meetings, workshops, retreats, and in-service classes as provided.
Maintain accurate record of hours worked and turn in timesheets on schedule.
Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
Assist with client and program laundry as needed
Maintain cleanliness and order at the front desk and lobby area.
Inform supervisors of facilities and client-related issues.
Perform other job-related duties as assigned.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes, bloodborne pathogens or other bio-hazardous materials in the course of doing business. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors. Other working conditions may include interruptions, working alone, evening or weekend work, responding to emergencies and working on-call.
This position also requires the employee to work with clients who may have untreated or poorly treated substance use and mental health disorders. These clients may demonstrate challenging behaviors that require staff support for de-escalation or redirection.
Physical Requirements:The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work takes place at the agency work location for the duration of the scheduled shift where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
Mental Requirements
The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.
Qualifications
One year of experience working with people experiencing homelessness.
Experience or knowledge of mental illness and addictions.
Knowledge and experience with crisis intervention.
Commitment to the harm reduction program model.
Ability to work within the mission, goals, and objectives of Catholic Housing Services/Catholic Community Services.
Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment.
Must have a reliable phone or voice mail service at all times in which to be reached.
Ability to contribute to a work environment that fosters respect, teamwork, and excellence.
Preferred Qualifications
College level classes toward degree in Social Service.
Previous work experience in programs that work with high needs participants.
CPR/First Aid training.
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.
EMPLOYEE/EMPLOYER PLEDGE: We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.
