What will you do?
The Tier 2 Data Analyst is responsible for advanced operational support, troubleshooting, and stabilization of data pipelines and data platforms. This role acts as a bridge between Tier1 support and engineering (L3) teams, ensuring fast incident resolution, data quality, and system reliability. The position requires strong analytical skills, understanding of data flows, and the ability to handle complex production issues impacting business-critical applications.
Perform deep investigation of incidents escalated from Tier1
Analyze logs, data pipelines, APIs, and system integrations to identify root causes
Restore service using workarounds or fixes for known/semi-known issues
Coordinate P1/P2 incident response, including bridge calls and stakeholder communication
Monitor data pipelines, jobs, and system health (alerts, dashboards, logs)
Detect anomalies in data flows and ensure data consistency and integrity
Perform data validation across systems (ERP, APIs, DBs)
Proactively identify risks and performance degradation
Execute and continuously improve operational runbooks
Collaborate with Data Engineering teams on
Root Cause Analysis (RCA)
Permanent fixes (PCA/ICA)
Work closely with
Tier1 (handover, guidance)
Tier3/Engineering (escalations, RCA)
Product and Data teams (data quality improvements)
Participate in knowledge transfer sessions and onboarding of services
Support production releases and maintenance activities
Validate post-deployment system behavior
Ensure monitoring and alerts are properly configured
This position works directly with Slovakia based engineering leadership and Cat Digital IT in the US.
What you have
Experience with
Data pipelines / ETL tools (SnapLogic, DataStage, etc. – or equivalents)
Monitoring tools (AppDynamics, Azure Monitor, Grafana, Splunk)
SQL and data analytic skills
Analysis Python or scripting for troubleshooting and analysis
API integrations and distributed systems
Log analysis and observability
SQL Server, Oracle, PostgreSQL, or cloud databases.
Incident management processes (ITSM / ServiceNow)
Analytics
Strong problem-solving and troubleshooting mindset
Ability to correlate issues across multiple systems
Experience in incident prioritization and SLA-driven environments
What we offer
At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like:
2748 - 3300 euros/ month gross
Performance related annual cash incentive
Pension plan
5 days of extra vacation above the legislative requirement
Attractive Life insurance
1 volunteering day
Multisport Card
Take the chance to apply now for this position at Cat Digital Slovakia branch!
Contract type
Full-time.
Place of work
Kosice, Slovakia
Additional Information
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
Follow us on Facebook, LinkedIn, and YouTube.
#LI
Base Minimum Pay
€32,976.00
Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.
Posting Dates
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
