Ensure adherence to Microsoft best practices, extensibility framework, and upgrade‑safe customizations.
Optimize CE solutions for performance, scalability, and maintainability.
Integration Engineering
Design and implement integrations between CE and external systems using:
OData / Web APIs
REST / SOAP services
Azure Logic Apps, Service Bus, Data Factory
Configure and manage Dual Write for seamless integration with Dynamics 365 F&O.
Troubleshoot and optimize integration performance across Sales, Customer Service, Project Operations, Field Service
Data Management, Security & Compliance
Support data migration strategies using Data Export Service, KingswaySoft, or DMF connectors.
Configure security roles, privileges, and field‑level security to ensure compliance.
Implement auditing, logging, and monitoring for CE applications.
DevOps & Environment Management
Manage version control and code merges using GitHub repositories.
Implement CI/CD pipelines in Azure DevOps for CE solutions.
Oversee build, release, and deployment activities across Dev/UAT/Prod environments.
Automation & AI Solutions
Develop automation workflows using Power Automate and Copilot Studio.
Leverage AI Builder for intelligent document processing, sentiment analysis, and predictive insights.
Create reusable templates, frameworks, and accelerators for CE solution delivery.
Collaboration & Communication
Work closely with functional consultants, business analysts, and project teams to translate requirements into technical solutions.
Participate in workshops, demos, and technical discussions with Sales and Field Service stakeholders.
Provide technical guidance to peers and contribute to delivery excellence.
What You Will Have
Technical Expertise
Strong hands‑on experience with Dynamics 365 CE modules (Sales, Customer Service, Project Operations, Field Service).
Proficiency in plug‑in development, workflows, Power Automate, and custom UI components.
Skilled in JavaScript/TypeScript, C#, and Power Platform (Power Apps, Power BI, Power Pages).
Knowledge of CE data model, entities, and security framework.
Tools & Frameworks
Experience with Azure services (Logic Apps, Service Bus, Functions, API Management).
Skilled in integration frameworks and ETL tools for CE data migration.
Proficiency in GitHub, Azure DevOps pipelines, and environment management.
Considerations for Top Candidates
Plug‑in Development Mastery – Advanced ability to design and implement custom plug‑ins in C# for complex business logic across Sales and Field Service.
JavaScript/TypeScript Expertise – Skilled in customizing CE forms, ribbons, and UI components using modern scripting frameworks.
Field Service Technical Depth – Strong knowledge of resource scheduling, work orders, service tasks, and mobile app customization for Field Service scenarios.
Sales Process Customization – Ability to tailor lead, opportunity, and pipeline management processes with custom workflows and automation.
Power Platform Integration – Hands‑on experience embedding Power Apps, Power BI dashboards, and Power Pages into CE solutions.
Testing & Quality Assurance – Skilled in writing unit tests for plug‑ins, automated UI tests, and regression testing for CE customizations.
Data Migration & ETL – Experience with tools like KingswaySoft, Scribe, or custom ETL pipelines for migrating CE data securely and efficiently.
API & Web Resource Development – Ability to build and manage custom APIs, web resources, and secure authentication flows for CE integrations.
Offline & Mobile Optimization – Expertise in configuring CE for mobile/offline scenarios, ensuring performance and usability for field engineers.
Upgrade & Release Readiness – Ability to validate customizations against Microsoft CE updates, apply patches, and ensure upgrade‑safe delivery.
Monitoring & Diagnostics – Skilled in using Application Insights, plug‑in trace logs, and telemetry to monitor CE performance and troubleshoot issues.
Reusable Frameworks – Experience creating reusable libraries, templates, and accelerators to standardize CE development across projects.
Test Automation Expertise – Extensive experience with modern testing frameworks and tools for Dynamics 365 CE applications. Preferred exposure to Leapwork, Azure App Testing, Playwright, with accepted proficiency in JMeter, Ranorex, Selenium, or equivalent platforms to ensure quality and reliability of Sales and Field Service customizations.
Data Integration & Analytics Mastery – Working knowledge of Microsoft Fabric and other middleware solutions to design scalable integration pipelines, unify CE data, and deliver advanced reporting and analytics across all CE modules.
Experience
8–10+ years of ERP/CRM technical development experience, with 5+ years in Dynamics 365 CE.
Proven track record in at least 4 full‑cycle CE implementations (Sales and/or Field Service).
Exposure to Agile/Scrum methodologies and working in cross‑functional teams.
Certifications (Preferred)
MB‑400: Microsoft Power Apps + Dynamics 365 Developer
PL‑400: Microsoft Power Platform Developer
PL‑600: Microsoft Power Platform Solution Architect
MB 210, MB 220, MB 230, & MB 240 Dynamics 365 Functional Consultant Associate
Posting Dates
October 22, 2026 - November 29, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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