Customer Feedback Quality: Lead the response to customer quality feedback and complaints, ensuring timely containment, root-cause analysis, corrective actions and prevention of recurrence.
Quality Performance: Monitor quality metrics and internal/external non-conformance trends, develop and review quality reports, and drive actions to achieve quality objectives and continuous improvement.
Continuous Improvement: Support the development and continual improvement of quality assurance strategies, processes, guidelines and control plans to improve product quality, reliability and manufacturing process stability.
Think Differently: Challenge traditional ways of working and introduce innovative approaches to improve quality processes, problem solving and team effectiveness.
Digitalization: Drive digital and data-driven solutions to improve quality monitoring, traceability, workflow efficiency and proactive risk identification.
Cross-functional Collaboration: Partner closely with Production, Manufacturing and other stakeholders to resolve quality issues and close quality risks effectively.
Required Skills
Problem Solving: Ability to identify and document quality problems, evaluate alternatives, use fact-finding and diagnostic tools, and drive effective resolution.
Accuracy and Attention to Detail: Ability to recognize the impact of errors and omissions and apply appropriate methods to verify outputs and maintain high levels of quality precision.
Effective Communications: Ability to communicate quality issues, priorities and recommendations effectively with engineering, manufacturing, suppliers, quality teams and management.
Quality Management System (QMS): Understanding of QMS functions and its role in documenting and controlling manufacturing processes to meet customer and regulatory requirements.
People Leadership: Demonstrated ability to lead, manage and develop quality professionals and teams while driving accountability for quality results.
Preferred Skills
Experience in manufacturing quality, incoming quality, supplier quality and/or process quality.
Quality experience in Drivetrain products, mechanical systems or other complex manufacturing environments.
Knowledge of Lean Manufacturing principles and continuous improvement approaches.
Strong planning and organizing, performance management, decision-making and critical-thinking capabilities.
Experience leading cross-functional resolution of complex quality issues involving manufacturing, engineering, supply chain and/or suppliers.
Experience leveraging digital tools, data analytics, and automation to improve quality management, visualization, traceability and workflow efficiency.
Demonstrated ability to think differently, challenge conventional approaches and translate innovative ideas into practical quality and operational improvements.
Posting Dates
十一月 12, 2026 - 十一月 30, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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