Represent the Quality organization during customer visits, audits and business reviews.
Drive customer satisfaction improvement initiatives through proactive quality management.
2. Problem Solving & Root Cause Investigation
Lead cross-functional teams to investigate customer-reported issues.
Drive structured root cause analysis and corrective action implementation.
Ensure effective containment, permanent corrective actions, and recurrence prevention.
Lead high-impact quality investigations involving Manufacturing, Engineering, Supplier Quality, Purchasing, Supply Chain and Service teams.
Promote continuous improvement through lessons learned and knowledge sharing.
3. Customer Communication & Executive Reporting
Independently conduct customer meetings and technical discussions.
Prepare and deliver professional investigation reports and closure presentations.
Communicate effectively with domestic and international customers.
Present quality performance, issue status and improvement actions to management and customers.
Translate customer expectations into internal improvement initiatives.
4. Data Analytics & Continuous Improvement
Analyze customer complaint trends, failures modes and quality performance indicators.
Identify emerging risks and implement preventive actions.
Drive defect reduction and customer satisfaction improvement projects.
Support integration of customer feedback into production processes, PFMEA and Control Plans.
5. Digital Quality Transformation
Drive digital quality improvement initiatives.
Develop and maintain quality dashboards and automated reporting systems.
Utilize AI and automation technologies to improve efficiency and data visibility.
Promote data-driven decision making across quality and operational teams.
What Skills You Will Have
1. Quality Methodologies
8D Problem Solving | A3 Reporting | 5 Why Analysis | Fishbone Diagram | PFMEA | Control Plan | APQP |PPAP | MSA | SPC | Risk Assessment | Statistical Data Analysis
2. English Requirement
Candidates must be able to independently lead customer quality review meetings in English. Write professional investigation reports and executive summaries in English.
3. Digital Capability Requirement
Candidates must demonstrate practical experience and proven achievements in Power BI dashboard development and Quality data analytics and visualization.
Required Qualifications
Bachelor’s degree or above, major in mechanical engineering, vehicle engineering, power engineering, quality management, material engineering or other related majors is preferred.
1-3 years of experience in manufacturing (automobiles, engines, machinery manufacturing, heavy equipment, etc.) Quality-related work experience, with client-side or process quality handling experience preferred.
Outstanding fresh graduates (Master or excellent undergraduate) with a solid professional foundation may also be considered.
Additional Information
Strong sense of responsibility, proactive, and detail oriented. Strong ability to withstand pressure, able to adapt to fast pace and occasional emergencies. Honesty, integrity, and good work ethics. Able to adapt to short-term domestic customer business trips and support to solve quality problems on site.
This position requires working onsite five days a week.
Posting Dates
October 15, 2026 - November 29, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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