Understand customer expectations to ensure execution aligns with agreed scope of services.
Maintain the distribution group mailbox and documentation in compliance with GxP standards.
Support the distribution execution group to resolve operational and documentation issues.
Work with Quality, IT, Inventory, and other Supply Chain functions to resolve distribution issues.
Coordinate with Import/Export and Distribution Project Coordinators for international order processing and documentation.
Use source documentation such as Distribution Summary and Distribution Master Checklist per Catalent Standards.
Ensure study drug shipments comply with all applicable SOPs and customer-approved protocols.
Acknowledge shipment dispatch in IVRS when required.
Generate shipment documents for requested Clinical Trial Materials.
Support investigations and resolve customer issues related to distribution.
Perform other duties as assigned.
The Candidate
Minimum Requirements
High School diploma required with a minimum of 2+ years of relevant industry or comparable experience.
Experience with Enterprise Resource Planning systems (JD Edwards preferred).
Strong project management and customer service skills.
High attention to detail while managing multiple priorities under tight deadlines.
Strong computer skills, including Microsoft Office and ability to learn new systems quickly.
Ability to read, write, and speak clear English.
Excellent written, verbal, and interpersonal communication skills.
Ability to coordinate and communicate effectively across internal and external teams.
Ability to interpret written, oral, diagram, or schedule instructions.
Strong mathematical and reasoning ability.
Preferred Skills & Background
Associate’s degree preferred.
Experience in distribution and cold-chain operations preferred.
Knowledge and experience in current Good Manufacturing Practices (cGMP) and Food and Drug Administration (FDA) regulations preferred.
Knowledge of exporting clinical trial materials preferred.
Why You Should Join Catalent
Defined career path and annual performance review and feedback process.
Diverse, inclusive culture.
Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives.
Competitive paid time off plus 8 paid holidays.
Community engagement and green initiatives.
Medical, dental, and vision benefits effective day one of employment.
Tuition reimbursement.
Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers
Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE.
Volunteer Work Disclosure: Applicants for employment in Massachusetts may include in their employment history any verified work performed on a volunteer basis.
Massachusetts Lie Detector Test Notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law may be subject to criminal penalties and civil liability. Consistent with Massachusetts law, Catalent does not require or administer lie detector tests as a condition of employment or continued employment.
