Essential Duties
1. Assist Community Manager with overseeing complex operations, ensuring that the highest possible occupancy is maintained through continuous outreach efforts and advertisements as specified by the Affirmative Fair Housing Marketing Plan.*
2. Assist Community Manager to obtain new residents’ signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
3. Complete and submit timely, weekly reports; maintain neat and legible records at all times.*
4. Ensure that prospect completes application and secures deposit in accordance with the company procedures and Fair Housing requirements.
5. Implement Cascade Management Inc.’s policies as found in the operations manual.
6. Ensure compliance with applicable federal and state regulations associated with business operations. Ensure that the Grievances and Appeals Procedure, "Equal Housing Opportunity", "Justice for ALL", and labor posters are posted in the office.*
7. Show apartments, accept applications, and screen applicants (verifying and certifying each resident’s income at initial, interim, and annual re-certification) to determine eligibility in accordance with CMI policies and procedures, and applicable regulations.
8. Complete resident move-in sheet with resident; ensure utilities are transferred.*
9. Understand rental agreement and residency policies and be able to explain them to residents.*
10. Update availability report and process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
11. Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
12. Collaborate with the Director of Marketing to ensure that marketing activities are achieved.
13. Follow up on all property inquiries and questions via preferred contact (telephone, email, fax, etc.)
14. Maintain waiting list files of eligible applicants and files of removed/rejected applicants.
15. Collect rents, maintain petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner. Log and collect late charges, NSF, and other charges. Deliver rent increase notices to residents.*
16. File and maintain resident records, keeping an adequate supply of forms and postage on hand.*
17. Prepare budget recommendations and submit to Community Manager for review as part of annual budget process.*
18. Promote harmonious relations among tenants, employees, owners, and the local community.*
19. Enforce house rules in accordance with company policies and procedures. Maintain a pleasant helpful manner at all times and know the number of adults and/or children in the complex along with their name and apartment number.*
20. Make recommendations to management for improvement of company policies, procedures, and practices.*
21. Travel as required for in person classes and annual education conferences*
22. Regular and reliable attandance during scheduled hours*
23. Performs other duties as required.
Essential Functions
Qualifications and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or EducationHigh school diploma or general education degree (GED) and one year related experience and/or training; or equivalent combination of education and experience.
Certifications, Licenses, and Registrations
Valid Driver’s License and insurance is required.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Bilingual preferred.
Mathmatical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Other Qualifications
Ability to operate basic office equipment such as telephones, 10 key, scanner/ photocopier, and fax machine. Microsoft Office Suite proficiency with significant experience in Excel, Word, and Outlook Calendaring.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
