Essential Duties
1. Assist Community Manager with overseeing complex operations, ensuring that the highest possible occupancy is maintained through continuous outreach efforts and advertisements as specified by the Affirmative Fair Housing Marketing Plan.*
2. Complete and submit timely weekly reports; maintain neat and legible records at all times.*
3. Implement CMI’s policies as found in the MPM.*
4. Ensure compliance with applicable federal and state regulations associated with business operations; ensure that the Grievances and Appeals Procedure is posted in the office as well as the "Equal Housing Opportunity", "Justice for ALL", and labor posters.*
5. Notify residents of Rental Assistance when assigned by the corporate office.*
6. Transfer of over/under-housed residents by moving residents to properly sized housing unit.*
7. Show apartments, accept applications, and screen applicants (verify and certify each resident’s income at initial, interim, and annual recertification) to determine eligibility in accordance with company policies and procedures and applicable regulations; complete resident move-in sheet with resident; ensure utilities are transferred.*
8. Understand rental agreement and residency policies and be able to explain them to residents.*
9. Handle resident evictions along with the service and preparation of appropriate notices.*
10. Maintain waiting list files of eligible applicants and files of removed/rejected applicants (25% of total units is used to determine how many eligible applicants should be available at all times).*
11. Collect rents, maintain petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner; log and collect late charges, NSF, and other charges; deliver rent increase notices to residents.*
12. File and maintain resident records; keep an adequate supply of forms and postage on hand.*
13. Prepare budget recommendations and submit to Community Manager for review as part of annual budget process.*
14. Promote harmonious relations among tenants, employees, owners, and the local community.*
15. Enforce house rules in accordance with company policies and procedures; maintain a pleasant, helpful manner at all times and know the number of adults and/or children in the complex along with their name and apartment number.*
16. Make recommendations to management for improvement of company policies, procedures, and practices.*
17. Regular and reliable attendance during scheduled hours*
18. Travel as required for in person classes and annual education conferences*
19. Perform other duties as required.
Essential Functions
Qualifications and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Education
High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, and RegistrationsValid Driver’s License and insurance is required.
Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
