Interview and hire candidates and build a well-rounded team that fits both the skill and the culture.
Conduct regular all-in team meetings, individual team member one on ones, 90-day reviews, year-end reviews, and scorecard reviews.
Handle team member development: mediation, conflict resolution, verbal and written warnings, performance improvement plans, and termination recommendations.
Ensure successful new team member onboarding for the first day, including the introduction email, the commitment to service, single point of contact, the company introduction, and the manufactured versus modular overview.
Manage promotions, awards, and incentive programs for the team.
Work with Director to develop a plan to grow department exponentially while keeping costs and headcount low
Introduce ways to integrate offshore talent into the team and tasks
Operations and Quality
Successfully forecast pipeline and monthly production goals and manage the team to hit them.
Expected to recommend and implement process improvements and new technology that make the team faster and more accurate
Spot check processor pipelines to keep quality and turn times where they need to be.
Field scenario questions and handle borrower and builder escalations
Collaborate with origination, underwriting, closing, and other internal departments to ensure best practices are being met
Grant exceptions within your authority, including cures, HOI exceptions, wire exceptions, etc.
Effectively work with underwriting, closing, and origination to create streamline processes and hit daily and monthly goals
Training Support
Support training efforts including Reg U classes, spot training, and rollout of new processes and guidelines.
Meet regularly with the training team on new processor progress and sign off on releasing processors from training.
Speak up across departments when you see a better way to do something. Improvement is everyone's job.
Minimum Requirements
3+ Years in Management within the last 5 years
5+ Years in mortgage processing and/or underwriting
Extensive Encompass Experience
Track record of meeting or exceeding department goals.
Deep knowledge of mortgage guidelines, with a focus on FHA and VA products.
Proven leadership and team building skills, with the respect of the people you lead.
Experience managing performance, handling hard conversations, and developing people.
Strong grasp of pipeline management, SLAs, and production metrics.
Recent working knowledge of Encompass
Ability to work under deadline pressure and manage competing priorities.
Strong interpersonal communication and a steady, approachable leadership style.
Manufactured Housing knowledge required.
Bonus Skills
Training experience a plus
Experience with Encompass Task-Based Workflow a plus
Construction to Permanent Financing experience a plus
About Cascade & Our Culture
Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.
The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.
Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.
