In this role, you will
Acts as the primary liaison between boutique teams, workshops, and headquarters regarding the flow of repairs and adjustments
Reviews and escalates potential issues and client complaints, mobilizing team, partners, and HQ to ensure quick resolution; Coaches in the process of problem solving and de-escalation using emotional intelligence and learned techniques
Onboards and develops their teams' understanding of policy & procedure; Instills the CS mindset needed to drive a consistently excellent client experience
Leads meetings with WS and HQ to ensure strategic alignment on the interpretation and execution of policies and propose changes via feedback from the team and boutiques
Owns and refines the CS Retail Training path by independently facilitating the CS Training, from New Store openings, onboarding new boutique directors, Unveiled, LBP Intermezzo and CS University
Implements and executes all CS reporting, analyzing the data for areas of operational efficiencies and improvement opportunities
Strategic responsibility for the teams' projects, both local and from HQ, to prioritize and delegate as needed
More than a role…we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.
The recruitment process
Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.
Richemont offers a generous compensation and benefits package for eligible employees.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
Salary Range: $90,000 - $100,000 (Annual)
This role is bonus eligible
