Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
MAIN PURPOSE
This position supports the stable operation of E-Commerce and related B2B applications. The role works with business users and regional and global IT teams to manage daily support, releases, testing, and continuous improvement.
KEY RESPONSIBILITIES
Application Support
Manage incidents, service requests, and system issues
Analyse issues and track and report progress through resolution
Identify root causes and drive preventive actions and service-quality improvements
Release & Testing
Act as the local point of contact for scheduled and emergency releases
Coordinate system integration, user acceptance, and non-regression testing
Keep procedures, operating manuals, and support documentation up to date
Business & Global Coordination
Clarify issues and requirements between business users and technical teams
Recommend priorities based on business impact
Work with regional and global teams and external partners to support timely resolution
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Continuous Improvement
Support locally managed digital solutions
Drive small enhancements and operational-efficiency improvements
Strengthen user and team problem-solving capabilities through knowledge sharing
COMPETENCIES AND EXPERIENCES
Experience supporting or operating E-Commerce, B2B, ERP, or related business applications
Practical experience in incident, service-request, and problem management
Experience conducting or coordinating system integration, user acceptance, or non-regression testing
Experience clarifying issues between business users and technical teams and tracking them through resolution
Capability in issue analysis, root-cause analysis, and continuous improvement
Ability to communicate effectively in Japanese and English
Experience in retail, luxury, consumer-facing services, or a multi-brand environment is preferred
Knowledge of SAP Commerce Cloud, Salesforce Commerce Cloud, or integration with SAP ERP is preferred
Certification or equivalent knowledge in ITIL, Agile, project management, or testing is preferred
Experience working with regional or global teams and external partners is preferred
#Richemont #WeCraftTheFuture
