Analyze and interpret client data to generate actionable insights that support acquisition, retention, and client development strategies
Develop and maintain regular and ad-hoc reporting dashboards for the Americas region, including boutique-level performance tracking
Monitor CRM KPIs (e.g., data capture rate, client engagement, repeat purchase behavior) and identify opportunities for improvement
Partner with HQ and regional stakeholders to deliver quarterly performance reviews and strategic recommendations
CRM Activation & Data Excellence
Support the end-to-end execution of CRM campaigns (email, events, and client outreach) in collaboration with local and HQ CRM teams
Track and analyze campaign performance, delivering insights and recommendations to optimize engagement and ROI
Monitor and influence high standards of data capture quality, consistency, and compliance across all client touchpoints to strengthen database potential
Segment and build targeted client lists for campaigns, events, and bespoke clienteling initiatives
Retail & Boutique CRM Enablement
Act as key lead between Local HQ and Boutiques to drive clienteling capabilities and elevate usage of clienteling tools. This role will serve as the key interface between Americas and HQ Teams
Oversee waitlist maintenance alongside Commercial Leadership to assist deliver optimal commercial experience
Serve as the primary CRM point of contact for boutiques, providing guidance, training, and ongoing tool support
Build strong relationships with boutique managers to drive accountability on CRM KPIs and performance
Support and develop CRM ambassadors within the boutique network to foster a client-first culture
Client Experience & Engagement Support
Partner with CRM & Client Development Director, Marketing, and Events team in the planning and execution of high-touch client experiences and events
Support itinerary creation and execution for exclusive experiences and hospitality programs both locally and globally
Coordinate with boutiques to ensure seamless client activities and experience delivery
PROFILE & QUALIFICATIONS
3 to 5+ years of experience in CRM, data analytics, or digital marketing—preferably within luxury retail or a client-centric environment
Strong analytical mindset with the ability to translate data into actionable business insights
Advanced proficiency in Microsoft Excel; experience with CRM and BI tools such as Salesforce, Looker, or SAP preferred
Detail-oriented with a high level of accuracy and data integrity awareness
Strong organizational and project management skills, with the ability to manage multiple priorities
Excellent communication and stakeholder management skills across cross-functional teams
Proactive, self-motivated, and solutions-oriented approach
Fluent in English; Spanish or French is a plus
Bachelor’s degree or equivalent required
Passion for luxury, craftsmanship, and delivering exceptional client experiences
Salary Range: $85k - $100k
#Richemont #WeCraftTheFuture
