Your role will be to lead
Client strategy, department & team for Oceania market
Define and implement Maison's Oceania client strategy, roadmap, and budget planning in collaboration with the Retail Director
As a key pillar within the Retail department, the Client Manager will be a major stakeholder across most large-scale projects and working cross functionally with other departments to achieve collective success
Define clear Client KPIs and provide dashboards, tools to work closely with boutique teams, translate key findings to follow up actions
Client Insight - Build action plans to develop client portfolio
Based on Maison dashboards, analyze client data and develop a thorough knowledge of the local client portfolio. Monitor the local client portfolio evolution & client performance and identify opportunities for development
Build qualitative insights to share with Management and Boutique leaders, escalating any local needs (specific analysis & tools evolutions) to the Region
Animate the local Client community within the boutique population
Client Development - Deploy client activation and clienteling strategy
Lead local clienteling opportunities to solidify a strong foundation of clients across each client segments.
Ensure a consistent and sustainable approach to client conversion and upgrades year on year.
Coach & support boutiques teams in structuring their Clienteling strategy, roll-out client-related programs, guidelines & tools
Client Experience - Roll-out client-related programs, guidelines & tools
Manage overall client experience in boutiques, in line with Maison quality, hospitality, and service
Partner with boutiques and departments on client treatment programs
Develop and facilitate personalized client journeys for Oceania clients attending High Jewelry events (overseas and local) and in-boutique animations
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online.
If your profile matches our search, you will be contacted by our TA team for an interview.
Along the recruitment process you will meet the Retail Director for Oceania, Senior Human Resources Manager for Oceania and the MD for Oceania.
Otherwise, you will receive an email to inform you that your application has not been successful.
