Collaborate with High End team to identify high potential clients on a regular basis
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DATABASE MANAGEMENT & OPTIMISATION
Ensure growth and quality of our database through the Data Quality project: training newcomers, set and monitor monthly KPIs, support retail teams, and liaise with all stakeholders: Central and Europe teams, commercial & marketing teams, store teams
Monitor the client registration tool: support store teams in flagging and escalating app bugs and possible improvements, follow-up on enhancement requests and projects, train newcomers and monitor the tool usage by key users
Clean and ensure database accuracy: deduplication of client accounts
Identify potential areas of improvement
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REPORTING AUTOMATION & DATA ANALYSIS (LOOKER)
Build, update and improve relevant dashboards to automatise performance monitoring on a weekly/monthly basis
Identify relevant & strategic KPIs based on strategic objectives & projects, and synthesize performance in recurrent automatic reports
Test and review central dashboards to adapt them to the market, participate in enhancements and identify potential improvements
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CHANGE MANAGEMENT
Be the voice for the client data team, diffuse a data-oriented & performance mindset across the different teams (commercial, marketing, store teams)
Support boutiques and retail partners in training them regularly on data topics and building synthetic documents to follow-up on their clients’ profile and KPI performance
Become the “Looker champion” of the market: training for newcomers, support all users and handle technical requests, identify bugs and areas of improvement
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Master’s degree in Business Administration or Engineering
Strong analytical mindset and problem-solving skills: complex analysis, analytics frameworks, translating results into actionable recommendations. Able to join technical understanding with business needs.
Experience in supporting and implementing complex data management systems and maintaining high-standard data security practices
Solid understanding of the luxury industry
Experience with Data visualization and analytics tool: preferably Looker (would be plus), SQL notions are also appreciated. Solid Knowledge of Excel and PowerPoint
Strong communication skills and thrive working cross-functionally, ability to engage with colleagues at all levels of seniority
Languages: Fluent in English and Italian, other languages would be considered a plus
WHAT WE OFFER
6 months internship
Reimbursement: 900 euros per month
8 euros Satispay meal vouchers for each day
