Cartier India
From Cartier India's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Main Purpose
Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors
Develop Client Relationship
Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
Ensure accurate and strategic client data capture to foster engagement, follow-up, and long-term retention.
Consistently achieve and ideally exceed the sales target, always following retail guidelines
Master the key moments of the sales ceremony
Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
Handling negotiations and objections with ease
Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
Remain knowledgeable on industry news and competitors
Act as a Maison ambassador
Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer
Deliver daily boutique operations
Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
Assist in the merchandising and daily maintenance of displays and back-stock
Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
주요 목적 (Main Purpose)
호기심과 겸손함을 바탕으로 전문성을 발휘하여 개인화된 프리미엄 고객 경험을 제공하고, 고객과 진정한 장기적 관계를 구축하며 니즈를 파악하여 그들을 브랜드 앰배서더로 만드는 것입니다.
주요 책임 (Key responsibilities)
고객 관계 개발 (Develop Client Relationship)
모든 고객에게 인사하고 응대하며, 뛰어난 서비스 기준, 견고한 제품 지식 및 고객 서비스의 모든 요소를 모든 접점에서 제공함으로써 탁월하고 독특한 매장 내 경험을 선사합니다.
부티크 및 현지 경영진과 협력하여 매장 내 및 외부 행사와 네트워킹을 지원하고 참여하기 위한 계획을 수립합니다.
고객 참여, 후속 조치 및 장기적인 유지율을 높이기 위해 정확하고 전략적인 고객 데이터 캡처를 보장합니다.
일관되게 판매 목표를 달성하고 이상적으로 초과 달성하며, 항상 리테일 가이드라인을 준수합니다. (Consistently achieve and ideally exceed the sales target, always following retail guidelines)
판매 의식의 핵심 순간들을 중요시합니다.
고객이 이야기하도록 유도하는 올바른 질문을 하고, 그들의 요구를 경청하며, 판매를 성사시키고 부티크로 다시 방문하도록 유도하는 올바른 정보를 얻습니다.
협상 및 이의 제기를 능숙하게 처리합니다.
메종의 가치에 따라 애프터 서비스 고객을 지원합니다. 탁월한 고객 경험을 제공할 추천을 제안하고 참고 자료 역할을 합니다.
업계 뉴스 및 경쟁사에 대한 최신 지식을 보유합니다.
메종 앰배서더 역할 수행 (Act as a Maison ambassador)
메종의 가치, 코드, 역사에 대한 광범위한 지식을 보여주고 고객에게 공감할 수 있는 이야기를 전달하는 강력한 능력을 발휘하여 메종에 대한 열정을 전달합니다.
메종의 독특함을 강화하기 위해 메종 제품/컬렉션에 대한 자세한 설명을 제공합니다.
메종 컬렉션에 대한 폭넓은 지식을 보여주어 우리의 시계의 독특함을 홍보하고 고객에게 맞는 접근 방식을 적용합니다.
일일 부티크 운영 수행 (Deliver daily boutique operations)
그룹, 메종 및 부티크의 모든 보안 및 운영 정책과 절차를 이해하고 준수합니다.
부티크의 일일 운영을 지원하고 유지보수 문제에 대해 소통합니다.
성공적인 감사를 준비하고 보장하기 위해 일일 및 연간 재고 조사 및 순환 재고 조사에 적극적으로 참여합니다.
필요에 따라 특별 프로젝트(예: 가격 변경, 백오피스 업무 지원 등)를 지원합니다.
#Richemont #WeCraftTheFuture
A free account lets you apply, save this job, see how well you match and check your resume against it.
A short note to a recruiter or the hiring manager after you apply can get your application read sooner.
Hi [Name], I just applied for the [바쉐론 콘스탄틴] Client Advisor_신세계강남 role at Cartier India. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in