Lead a team of 2 to 3 direct reports (Service Managers/Supervisors) and ~20 indirect technical support engineers
Design and run global delivery operations engaging with teams in India and other geographies
Business Process Management – discover, define, develop and deploy processes that span teams and geographies
Drive the Command Center growth to the next levels and make it best in class
Services Design
Engage with internal and external customers, understand business, technical & commercial needs, adapt Command Center Solution to the customer needs and design the overall service (people/process/technology/commercial - PPTC) by working with various stakeholders. Lead/Support Contract and Commercials design based on the nature of service and customer
Sales Support
Contribute to and participate in Sales Pursuits from the command center side. Support with RFP/RFI responses, solutions, processes, efforts/costing, customer visits, tradeshows
Remote Service Operations Management
Lead the Command Center team from the Setup, Transition, Stabilization and Operations phase of remote operations. Engage with the global team for hybrid delivery model and drive operational and business efficiency
Team Leadership
Hire, groom and mentor technical service managers/leaders, engineers for technical operations. Design and implement measures of competency development
Drive Digital Transformation Adoption
Act as the champion for digitization adoption internally within the team for operational excellence as well as with the customer for adopting IoT, Analytics, Service Management Products and Services
Required Qualifications
Associates degree
10 + Years of work experience in Energy Management Systems related areas of System Integration and/or Remote Services Management for HVAC Equipment
5 + years of prior experience of working with customers and internal stakeholders and capturing business needs, translating them into services solutions covering techno process commercial aspect
5 + years of working Familiarity with HVAC equipment like Chillers, plants, RTU and multiple Control Solutions including but not limited to Tridium, Schneider, Honeywell, Trane, Novar, etc.
3 + years of Business Process Management experience with discovery, define, develop and deploy processes that span teams and geographies
Preferred Qualifications
Preferably handled 2 to 3 multisite projects / large site projects (2000 plus sites) for Remote Energy Management System and/or System Integration
Experience managing supervisors and team leads
Global delivery experience
Excellent Customer management and Customer Engagement skills
Good understanding and exposure to Project Management and Service Management
Experience working with different internal teams and at different internal Business unit and other business unit levels
Experience working with field service teams/vendors in some capacity
Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
- Other Compensation
- This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
- Application Deadline
- Applications will be accepted for at least 3 days from Job Posting Date: 23 October 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
