Key Responsibilities
Provide advanced online and phone-based technical support to the Automated Logic dealer network.
Troubleshoot complex hardware, software, firmware, networking, and system configuration issues.
Reproduce reported issues when possible, collect and analyze diagnostic information, and provide clear technical findings to Engineering and Product teams.
Work closely with internal teams to investigate escalated technical issues and support customer resolution.
Provide feedback to documentation and training teams to improve customer-facing and internal technical resources.
Assist with final checkout activities for new products before release.
Participate in beta testing programs and provide practical technical feedback.
Support training initiatives as needed by sharing product knowledge and technical expertise.
Qualifications & Experience
High School Diploma or GED.
2+ years of experience with a controls company, including engineering, field technician, job start-up, or service experience or 2+ years of IT networking experience.
Preferred Skills
Bachelor's degree in building automation, controls, IT networking, technical support, or a related field.
Experience with BACnet/SC or industrial networking is a plus.
Experience with WebCTRL or other building automation systems
IT-related certifications are a plus.
Ability to explain technical concepts to non-technical users.
Strong troubleshooting skills and attention to detail.
Technical certifications and any direct Automated Logic training are a plus.
Hands-on experience setting up certificates (PKI infrastructure).
Basic scripting or automation experience (PowerShell, Python, or Bash) is a plus.
Linux experience is a plus.
Prior experience in a customer-facing technical role.
Ability to work independently while coordinating with multiple stakeholders.
Pay Range
The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
- Other Compensation
- This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
- Application Deadline
- Applications will be accepted for at least 3 days from Job Posting Date: 11 November 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
