Own end-to-end regional infrastructure operations across CSAME.
Ensure availability, reliability, performance, and security of infrastructure services.
Lead regional operations covering
Data centres and cloud infrastructure
Network and connectivity services
Compute and storage platforms
End-user infrastructure
Manufacturing and site infrastructure
Collaboration and communication platforms
Deliver services against established SLAs, KPIs, and operational excellence targets.
Service Delivery & Operational Excellence
Establish a high-performing operations model with clear accountability and governance.
Drive continuous service improvement through automation, standardization, and simplification.
Ensure operational readiness for business-critical and manufacturing environments.
Regional Technology Strategy
Translate global infrastructure strategy into CSAME execution plans.
Identify opportunities to modernize infrastructure and reduce technical debt.
Lead infrastructure transformation initiatives including
Cloud migration
Data center optimization
Network modernization
Operational automation
AI-enabled operations
Support regional M&A integrations, divestitures, and business expansion initiatives.
Stakeholder & Business Partnership
Act as the senior infrastructure point of contact for CSAME business leaders.
Partner with country IT leaders and business leadership teams.
Provide executive updates on operational performance, risks, investment priorities, and improvement plans.
Ensure infrastructure services align with business growth and strategic priorities.
Financial & Vendor Management
Drive cost optimization initiatives while improving service quality.
Oversee strategic vendor relationships and managed service partners.
Ensure contractual obligations, service commitments, and performance targets are achieved.
Qualifications
Education
Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.
Master's degree or MBA preferred.
Experience
15+ years of progressive IT leadership experience.
8+ years managing large-scale infrastructure operations.
Experience leading global or regional teams across multiple countries.
Proven track record managing complex enterprise infrastructure environments.
Experience supporting manufacturing, engineering, and corporate environments preferred.
Strong experience with outsourced and managed service delivery models.
Technical Expertise
Strong knowledge of
Enterprise Infrastructure Operations
Cloud Platforms (Azure, AWS)
Network & Telecommunications
Infrastructure Automation & AIOps
Infrastructure governance and operational controls
Leadership Competencies
Strategic Thinking
Executive Presence
Business Acumen
Customer Focus
Operational Excellence
Financial Management
Stakeholder Influence
Data-Driven Decision Making
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
