Job Description
Provide post-sale technical support for Commercial HVAC customers, field service teams, sales teams, and internal stakeholders.
Assist with customer and field inquiries related to installation, startup, operation, troubleshooting, and early-life product performance.
Document support requests, technical findings, and recommended follow-up actions in a clear and timely manner.
Support field issue triage and escalation under the direction of quality and service leadership.
Collect relevant jobsite details, product information, operating conditions, photos, service history, and customer feedback needed to evaluate concerns.
Help determine whether issues require additional support from Engineering, Manufacturing, Quality, Warranty, Product Management, or Field Service.
Assist with startup and jobsite support activities for Commercial HVAC equipment.
Observe startups, support troubleshooting activities, verify available technical information, and summarize findings for review.
Develop jobsite reports that clearly communicate field conditions, issue drivers, corrective actions, and lessons learned.
Support warranty-related investigations and field quality improvement activities.
Review field concerns, warranty trends, service documentation, and returned-part information to help identify recurring issues.
Provide factual summaries that support corrective action reviews, customer quality discussions, and continuous improvement efforts.
Build technical knowledge of Carrier Commercial HVAC products, applications, and support systems.
Develop working knowledge of Heavy Applied product platforms, controls, startup processes, warranty systems, dashboards, and field reporting tools.
Participate in product, quality, service, and technical training to strengthen troubleshooting and customer support capability.
Communicate field learnings and customer feedback to the appropriate internal teams.
Share trends, lessons learned, and improvement opportunities with Quality, Engineering, Manufacturing, Supplier Quality, Warranty, and Service teams.
Help strengthen the factory-to-field feedback loop by ensuring field concerns are accurately captured and routed for review.
Required Qualifications
High school diploma or GED with 7+ years of experience working with air cooled chillers and split systems
OR
Bachelor’s degree in Engineering with 5+ years of experience working with air cooled chillers and split systems
5+ years experience working with Microsoft office applications
5+ years experience in data analytics
Ability to travel up to 30% of the time (domestic and international)
Preferred Qualifications
Experience working with HVAC/refrigeration systems
Strong communication & presentation skills
Ability to read and interpret electrical diagrams
Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
- Other Compensation
- This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
- Application Deadline
- Applications will be accepted for at least 3 days from Job Posting Date: 9 November 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
