He/she is expected to manage complex, high value and high potential software implementations in the Life Science vertical.
Identifies and applies approved analytics to transform customer data into information, then uses Cold Chain expertise and technical writing skills to communicate issues and actions to the customer as required.
He/she is responsible for managing the content and delivery for customer reports and other communications according to defined department standards.
The program manager participates in the development of technical documentation, reports/dashboards, presentations and other sales support activities; they follow-through to manage program implementations with internal and external customers using Sensitech’s proprietary software solutions.
Drives change and uses new or unique solutions in business situations.
Regularly interfaces with a cross-functional management team including, but not limited to DMS/Reporting Services, Support Services, SWE, Sales and Project and Program managers.
Has daily contact with Sensitech’s global Professional Services department team members, in person and by phone and email.
Maintains frequent contact with both internal and external customers and interacts with a wide range of customers and team members with varied backgrounds and perspectives.
Customers will primarily be located in the North America region, but because of the global nature of customers, some EMEA support and minimal Asia or South America support is expected.
Required Qualifications
Bachelor's Degree
3+ years of life science, supply chain, or logistics work experience
3+ years of project management or program management experience
1+ years in a customer facing role
Ability to travel up to 25% of the time (domestic)
Preferred Qualifications
Masters Degree in Industrial Engineering, Data Analytics
Possess current knowledge of FDA and EU regulations and be familiar with GxP software requirements
Excellent project management skills with a proven track record of leading long-term software implementations.
Effective communication skills and the ability to communicate complex principles and models in a simple to understand terms.
Capability to learn and manage new software platforms quickly.
Ability to balance competing demands and deal with ambiguity and an environment of change.
Strong critical thinking in complex situations.
Proven ability to prioritize project deliverables and a history of quality assurance across projects.
Experience working directly with customers at all levels.
Good knowledge of process improvement and quality management methods.
Ability to analyze large quantities of data and create detailed and actionable summaries based on sound statistical analysis and expert commentary.
Must have excellent technical writing and computer skills.
Adept at working with MS office products including Word, Excel, Powerpoint, SharePoint, etc
Pay Range
The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
- Other Compensation
- This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
- Application Deadline
- Applications will be accepted for at least 3 days from Job Posting Date: 30 October 2026
Job Applicant's Privacy Notice
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Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
