Following training, you’ll work on a hybrid schedule consisting of 3 days in-office and 2 days remote per week.
Key Responsibilities
Provide exceptional customer support to homeowners.
Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
Provide customer support related to Wi-Fi thermostats and other related remote access devices.
Assist customers with troubleshooting Wi-Fi connectivity on website or phone applications.
Assist customers with mobile app navigations, login/password issues, registering accounts, managing their devices, etc.
Communicate customer facing issues to management and identify areas of opportunity.
Collaborate with internal departments to resolve customer opportunities.
Actively participate in departmental Carrier Excellence initiatives as well as agent certifications.
Required Qualifications
High School Degree/GED.
2+ years of experience in a call center or troubleshooting.
Preferred Qualifications
Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred).
Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer.
Working knowledge of Salesforce is desired.
A background in Residential and Commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired.
Excellent customer service skills.
Strong written and oral communication skills.
Proficient in MS Office (specifically Word and Excel).
Strong analytical skills, accuracy and attention to detail.
Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time.
Creative problem solving skills.
Self-starter and well organized, able to multi-task and prioritize work.
Adaptability and flexibility to seasonality and changing business demands is critical. Scheduled shift assignments will include evening and weekend hours.
Spanish or French language skills are a plus.
Pay Range
The annual salary for this position is between $35,500.00 - $71,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
- Other Compensation
- This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
- Application Deadline
- Applications will be accepted for at least 3 days from Job Posting Date: 5 November 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
