Operations Coordinator
- Bloomington, CA (Onsite)
- Full-Time
- Day Shift | Monday–Friday, 8:00 AM – 4:30 PM
- Compensation Range: $25 – $30 per hour
About Cargomatic
Cargomatic is revolutionizing the transportation industry
Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking
Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain
Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact
About the Role
Support daily terminal and delivery operations in a fast-paced environment
Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams
Ensure smooth dock launches and high levels of on-time pickup and delivery performance
Provide consistent, high-quality customer and driver support
This role is onsite in Bloomington, CA and aligned to standard weekday business hours
What You’ll Do
Provide high-level customer service and operational support
Support drivers and serve as a primary point of contact during daily operations
Coordinate with dock supervisors to ensure successful daily dock launches
Lead and coordinate drivers to maintain on-time pickup and delivery performance
Maintain accurate driver records, including times, routes, and special handling instructions
Manage KPIs, open job reports, and daily POD reconciliation
Show the full description
Oversee pickup dispatch management, including B2B and B2C assignments
Support key customer accounts and provide ETAs as requested
Manually build jobs when required and input rate adjustments
Track and trace shipments to ensure service expectations are met
Provide ad-hoc delivery and pickup coverage as needed
Attend weekly operations meetings and support continuous improvement initiatives
What We’re Looking For
Required Qualifications
Strong written and verbal communication skills
Demonstrated experience in customer support and customer satisfaction
Ability to think on your feet and problem-solve in real time
Ability to learn quickly and adapt to new tools, systems, and processes
Intermediate to advanced working knowledge of Microsoft Excel
Strong analytical, organizational, and problem-solving skills
Comfort working in a fast-paced environment with shifting priorities
Ability to prioritize tasks and operate with a strong sense of urgency
Preferred Qualifications
Previous dispatch, transportation, or logistics experience
Bilingual in Spanish
Benefits & Perks
Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans
Company-paid life insurance and short- and long-term disability coverage
Flexible spending accounts and dependent care savings options
Employee Assistance Program with confidential counseling, legal, and financial resources
Wellness programs and benefit advocacy support
Equal Opportunity Employer
Cargomatic is an equal opportunity employer
We celebrate diversity and are committed to creating an inclusive environment for all employees
