Schedule and coordinate deliveries and pickups with customers and dispatch.
Monitor containers to ensure appointments and moves are completed within free time and avoid unnecessary per diem, storage, and detention charges.
Work proactively with customers and dispatch to address potential service issues before they result in additional costs.
Communicate daily with dispatch regarding load status, appointment changes, driver issues, terminal conditions, and customer requirements.
Maintain accurate and timely updates across multiple systems, including Trinium and other customer/operational platforms.
Document customer communications, scheduling changes, exceptions, and resolution activity.
Research and resolve shipment discrepancies and customer issues.
Follow up on open issues until a clear resolution is reached.
Escalate service or operational issues when necessary.
Qualifications
A minimum 3 years of customer service experience in transportation, logistics, trucking, or drayage.
A minimum 3 years of experience supporting NY/NJ port drayage operations.
Minimum 1 year of hands-on Trinium experience required
Strong understanding of NY/NJ terminals, appointments, container moves, per diem, storage, detention, and related drayage processes
Experience working with multiple transportation and customer systems
Strong communication and organizational skills
Excellent follow-up and attention to detail
Ability to work in a fast-paced environment and manage multiple priorities
Strong problem-solving skills and a proactive approach to customer service
The Ideal Candidate
Candidate understands that strong customer service in drayage means staying ahead of the shipment, not reacting after there is a problem.
You are comfortable working directly with customers and dispatch, monitoring free time, identifying potential per diem exposure, and taking action to keep freight moving.
What's In It for You
Competitive pay.
Medical, dental, and vision benefits.
401(k) company match.
Paid time off (PTO) and paid holidays.
Join a high-growth company redefining logistics and supply chain!
Equal Opportunity Employer
Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
