Key Accountabilities
APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases.
USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes.
STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.
VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.
Qualifications
Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
Preferred Qualifications
Experience with designing, implement, test, document, deploy, and support complex custom applications, integrations, business workflows, reporting solutions, and data products.
SAP HANA, SQL and SAP HANA Cloud data modeling.
Has experience with writing clean, modular, maintainable code and apply appropriate patterns for reliability, security, and supportability.
Investigates and resolves defects, performance issues, and production incidents across application, integration, and data layers.
Has applied and applies AI-assisted and agentic engineering tools responsibly for coding, testing, documentation, and review, with human accountability, secure handling of data and code, and established quality controls.
Participates in code reviews and incorporate feedback to improve reliability and shared code quality.
Delivers changes iteratively using automated testing, CI/CD, and disciplined release practices.
Experience in ERP, TRM, commodity trading, risk, logistics, supply chain, or similar business domains.
Experience supporting global or multi-region business operations.
#HiPo
Equal Opportunity Employer, including Disability/Vet.